Operations Manager

🎾Hawk-Eye Tennis

📍Location: UK Based - Approximately 90% Office/Remote, 10% on-site

📝Contract: Permanent, Full Time

💰Salary: £40,090-£57,290 depending on experience

Why Hawk-Eye & Why Tennis?

Join us at Hawk-Eye and be part of an exhilarating journey through the world of sports events. Our operations teams play a crucial role in delivering high-quality experiences at major sporting events worldwide. These are the different areas that you can explore:

• Technical: Testing, improving and stress testing our systems to enhance the performance of our delivery across the tours.

• Creative: Working closely with TV directors and external broadcasters to provide statistics and storytelling of insights across tennis matches during live broadcasts.

• Operations: Reviewing, improving and strategising how we improve the efficiency of delivery across the globe.

• Projects: On-site management of our service delivery across the globe. Liaising with external stakeholders to organise our technical requirements to be ready and sites to be prepared for our arrival, and to deliver our services to the deadline of the events.

• Broadcast Production: Rigging and directing live TV broadcasts across the Masters 1000s ATP tour.

Specific Job Overview

This critical role sits within the Tennis Management Team, maintaining a strong focus on people, scalable growth, and operational excellence to drive and execute our overarching departmental strategy and deliver on our mission of bringing innovations to every court.

Responsibilities

• Provide strategic leadership of the operations team with a sharp focus on resourcing and successful event delivery.

• Take ownership of the overarching staffing processes, communication, and scheduling framework for tennis.

• Play a key role in shaping the strategic direction of the department, providing high-level input and overseeing the execution of business growth strategies.

• Maintain a long-lens view (12+ months ahead) on global resources, forecasting initial scheduling and resourcing decisions.

• Champion the people within the Tennis department, ensuring they feel valued while generating a positive, healthy culture throughout the team.

• Act as a senior point of escalation for operational matters, providing leadership and mentorship to guide others through complex challenges.

• Oversee the strategic planning and resourcing for tennis events, establishing robust operational teams for handover to Project Managers.

• Drive cost and process optimisation by challenging existing models and operational norms.

• Collaborate directly with the Programme Manager on new product rollouts to forecast future resources, engaging multiple pillars to fully understand the future tennis landscape.

• Partner strategically with the Training and Development Manager to drive the progression of staff through established pathways.

• Co-lead weekly Operations stand-ups alongside the GM to keep all delivery pillars perfectly aligned.

Expectations

• Serve as the central operational leader for the department, bringing a sharp focus to resource management and successful event delivery.

• Cultivate strategic synergy between the Operations and Projects teams, ensuring comprehensive alignment between resourcing frameworks and on-the-ground project deliverables.

• Create a clean, scalable, and repeatable operational blueprint that can support rapid business growth and expansion across new tours or regions.

• Ensure a sustainable working model for the team, balancing working commitments to drive operator experience and long-term staff retention.

• Identify ways to increase profit and event-level financial efficiencies by thinking outside the box, challenging existing models, and reducing costs over long-term contracts.

• Keep the long-term vision in mind when iteratively updating, refreshing, and building out processes that pinpoint and improve department procedures.

Skills, Knowledge and Expertise

• Proven experience in senior operational leadership, with a strong ability to fill a critical leadership layer to line manage, mentor, and build high-performing teams.

• Exceptional conflict resolution skills, with the resilience to act as a definitive point of escalation for complex resourcing disputes.

• Strategic forecasting mindset with the ability to look 12+ months ahead to plan capacity, forecast resource needs, and identify future skill gaps.

• Strong commercial awareness, with a track record of driving financial efficiency and optimising P&L impact at the event level.

• Forward-thinking ability to challenge the status quo and design creative logistical solutions, such as implementing permanent infrastructure strategies to optimise operational delivery.

• Outstanding cross-functional communication, adept at seamlessly linking technical product rollouts to tangible operational and training delivery.

• Excellent organisational skills, balancing day-to-day oversight with continuous process improvement and long-term strategic vision.

Equal Opportunity Employer
Hawk-Eye is committed to fostering an inclusive and diverse workplace. We ensure all
employees are treated fairly, regardless of gender, marital status, race, nationality, religion,
age, disability, or union membership status. We value diversity and strive to create an
environment where everyone can reach their full potential.

Apply Today!
This is a fantastic opportunity to join Hawk-Eye Innovations and make a significant impact in sports technology. If you're looking for a role where you can solve real-world problems at scale, we’d love to hear from you!