SUMMARY

The Global Digital Engagement (GDE) team within a pharma company owns the end-to-end technology stack powering their social media presence across 40+ countries. This role is responsible for vendor and platform operations, AI-enabled workflow enablement, and cross-functional compliance coordination across the social media and search technology portfolio. The position serves as a key individual contributor on a small, high-impact team that manages platforms including Sprinklr, Meta, LinkedIn, TikTok, YouTube, Reddit, Pinterest, Google, BING, and AI/automation vendors such as Zamp.ai, Quid AI, Tubular Labs, and Synthesia.

HIERARCHY

Reports to the Practice Area Manager – Agency Services

PRIMARY DUTIES

Vendor Management & Platform Operations

• Own day-to-day vendor relationships and contract lifecycle management for social media and search technology vendors.
• Coordinate vendor onboarding, renewals, compliance reviews, and escalations in partnership with Procurement, Legal, and Information Security.
• Manage platform access provisioning, user administration, and governance across social media tools, search tools, and native social platforms.
• Support tool configuration, dashboard setups, and operational workflows in coordination with business partners.

Compliance & Cross-Functional Coordination

• Lead cross-functional compliance workflows including Security Assessment Evaluations (SAEs), Supplier Privacy Standards (SPS), Standard Contractual Clauses (SCCs), and related regulatory documentation.
• Partner with Legal, Privacy, Information Security, and Procurement to ensure all social media and search tools meet enterprise compliance standards.
• Manage CAPA (Corrective and Preventive Action) reporting and remediation tracking for the social media and search technology stack.

AI & Automation Enablement

• Support the AI and Automation workstream for Global Digital Engagement, including portfolio intake, use case validation, and pilot coordination.
• Assist with integration touchpoints across different tools and other AI-enabled content and distribution tools.
• Help build and maintain the AI portfolio management framework, tracking productivity gains and adoption metrics.

Brand Launch & Account Operations

• Support social media account creation, platform setup, and launch readiness for new brand and product launches.
• Maintain operational documentation, SOPs, and playbooks for account provisioning and platform workflows.

COMPETENCY

• Strong organizational skills and ability to manage multiple concurrent workstreams.
• Effective communication skills for working across technical, legal, and business stakeholders.
• Ability to sit at the intersection of social media, AI, and enterprise compliance on a team that touches the entire signal-to-distribution stack.
• High autonomy to own entire workstreams, not just contribute to them.

REQUIRED EDUCATION

• Bachelor’s degree in Information Technology, Marketing Technology, Business, or a related field.

EXPERIENCE

Required:

• At least 5 years of relevant experience in technology operations, vendor management, or MarTech platforms.

Preferred:

• Experience with enterprise SaaS vendor management (contracts, onboarding, compliance coordination).
• Experience in pharmaceutical or regulated industry technology environments.
• Experience with compliance frameworks.
• Sprinklr experience.

QUALIFICATIONS

Required:

• Familiarity with social media platforms and/or social media management tools.
• Familiarity with search platforms and/or search management tools.

Preferred:

• Familiarity with AI/ML tools, automation workflows, or generative AI platforms.
• Digital Marketing knowledge.

PHYSICAL DEMANDS: IF REMOTE OR ADMINISTRATIVE

Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

WORK ENVIRONMENT

Hybrid professional office environment located in Indianapolis, IN. Exposure to cutting-edge AI integration in a highly regulated pharmaceutical environment.

EXPECTED HOURS OF WORK

Normal Business hours- Monday through Friday.

TRAVEL

Potential for travel to company headquarters for workshops on an annual or biannual basis.

ADA Statement

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.