About The Team

The Customer Success team is composed of 3 teams: the pre-sales team, the post-sales team, and the support team. This role would manage the UK Financial Services Pre-sales team - a critical driver of growth. Pre-Sales Consultants act as trusted partners to our Account Executives, working closely with prospective clients to demonstrate the value of our platform and help win new business. They are problem-solvers, storytellers, and product experts who thrive on helping customers make better and faster decisions.

Pre-Sales Consultant combine deep product knowledge, commercial acumen, industry experience and strong client intuition to run high-impact evaluations. They work across Financial Services verticals, engaging with decision-makers and users to uncover use cases, run tailored demos, and guide prospects to successful outcomes. Additionally, because of the extensive exposure they have with clients, they are also in a prime position to partner with our Product Management and Content teams to help determine future product developments that will resonate with the market, as well as playing a key role in product Betas and the customer feedback loop.

About The Role & What You’ll Do: 

The Pre-Sales Manager (FS team) will be responsible for managing a team of Pre-Sales Consultants who are responsible for :

• Partnering with Account Executives to run seamless product evaluations and drive new business across key verticals
• Lead product demos, discovery calls, and tailored workshops to uncover and position value
• Translate client challenges into compelling use cases that showcase the power of AlphaSense
• Collaborate with Support, Sales, Product, and Content teams to close feedback loops and influence roadmap priorities
• Maintain a consultative, user-first mindset throughout every evaluation, building trust and credibility with prospective clients and cross-functional stakeholders 

We are looking for a team oriented, data-driven leader who can have an impact on the continued growth of this team. The duties of the Pre-Sales Manager include: 

• Directly leading a team of Pre-sales Consultants who are responsible for supporting AEs in closing trials by providing white glove and value-add client service.
• Aggregating feedback and pivoting pilot programs to allow for optimal renewal rates, revenue growth, and uncovering the key support this team can offer to our revenue organisation. As part of this, taking initiatives is key to continuously improving our organisation & updating internal processes.
• Coaching and mentoring members of your team on development, call coaching, implementing best practices, and establishing accountability across the team. As part of this you will drive onboarding, certification and ongoing enablement programmes in partnership with Sales Enablement. This includes adapting your managerial style to each direct report to effectively support and challenge them. 
• Providing transparency and insight into your team’s performance to management, which includes tracking and reporting day-to-day metrics.
• Evaluating & implementing resource coverage models to support growth, and recruiting top talent for your growing team while maintaining a high bar of excellence.
• Building impactful relationships with cross-functional leaders (Sales, Account Management, Sales Enablement, Product, Marketing, etc.) to ensure alignment and drive successful growth outcomes.
• Diligently learn about our product and feed additional ideas to bridge the gap between feature roll-outs, the future roadmap, and user requests for platform updates.

Who You Are:

• You have a proven track record of successfully managing a team of at least 5 client-facing people (and being directly responsible for those individuals). 
• Passionate about learning, curious and always seeking the next challenge.
• A systems thinker—you have a proven track record of turning processes that lack structure into effective, scalable systems.
• You measure our success by the success of our customers. As an effective leader, you will instill these values in your team to ensure our prospects/customers are receiving an excellent customer experience & white glove service.
• You are obsessed with adding value to your team through coaching and feedback.
• You demonstrate equanimity in all situations.
• You are a warm but demanding manager. 
• You are ambitious, with impeccable integrity and curiosity.
• You have significant experience working directly with users and clients to solve complex problems.
• Servant leadership is innate - you see leading people as a privilege and are committed to others’ success. You lead by example everyday. 
• Strong 360 communicator; able to parse nuanced data and draw actionable conclusions.
• You appreciate that feedback is a gift and you feel comfortable giving and receiving 360 feedback.

Candidate Requirements:

• 5+ years of work experience in sales or client success with a minimum of 2 years direct people management experience (where you manage a team of at least 5 client-facing people).
• High aptitude and willingness to learn. Because of our diverse client base, most of the technical knowledge required to succeed will be learned on the job.
• Ability to distill and explain complex issues in simple terms.
• Experience operationalising the customer journey and creating effective and scalable processes. 
• An intelligent, articulate, consultative and confident client facing professional
• Must have the personal motivation and ability to contribute to a dynamic and entrepreneurial team culture.
• Superior ability to develop rapport with people, and to maintain relationships, combined with a positive and proactive personality.
• Energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt.
• Outstanding oral, written and presentation skills.
• Effective attention to detail, time management and task prioritisation, even when under pressure.
• Ability and interest to work autonomously, and for a small fast-growing company. Someone can genuinely "make the role their own", so looking for highly motivated proactive individuals who make things happen, and want to play a large role in the company’s success.