Principal Objective of Position:         

The IT Operations Administrator ensures reliable, efficient, and secure technology operations by delivering world-class support across systems, devices, and platforms for both domestic and international employees. This includes remotely troubleshooting tickets and problems both software and hardware related. This role drives operational excellence through the proactive use of modern IT tools (Okta, Jira, Google Workspace, MDM, and AI technologies) to manage the entire lifecycle of user accounts and their devices. The ideal candidate demonstrates a positive and curious attitude, supports employees worldwide with empathy and clear communication, and is committed to understanding their problems and removing friction so others can do their best work. This role is based in Pakistan and primarily supports remote employees to ensure coverage across time zones not supported by the US-based IT team, while also providing IT support for the local office. markets.

Key Functions of This Role: 

• Conduct employee onboarding, offboarding, and new hire orientation including hardware setup and software installation.
• Support Mac and Windows operating systems end to end, as well as mobile devices (Apple, Android).
• Manage user and software access through tools such as Okta, Jira, and Google Workspace.
• Update and maintain asset Inventory and manage hardware refresh cycles, including purchasing, provisioning, configuring and shipping.
• Work with Legal/Compliance to ensure IT security meets or exceeds compliance requirements, including supporting AI tools.
• Document solutions, create guides, and explain steps when troubleshooting tickets.

Education and Experience Required: 

• 2+ years of experience in IT
• An Associate’s degree or equivalent experience preferred
• Familiarity with a fully remote environment, zero-touch deployment architecture, and device management through MDM.
• Atlassian suite experience (Jira, Confluence, and Service Management)
• Demonstrates ownership and accountability in all responsibilities
• Works effectively as a collaborative team member
• Dependable and consistent in meeting commitments
• Produces accurate, high-quality work with strong attention to detail
• Manages time efficiently while handling multiple priorities
• Communicates clearly and effectively, both verbally and in writing
• Applies sound problem-solving and critical-thinking skills
• Delivers professional, courteous, and customer-focused service
• This role requires the ability to travel. The average travel requirements of this role are up to 10%.