Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our client is part of one the largest Insurance Groups in the world.

Our Contact Center team is growing, and we're looking for a talented Recruiter to help us attract and hire top customer service talent. In this role, you will play a key part in supporting our ongoing expansion by managing high-volume recruitment efforts and ensuring an exceptional candidate experience throughout the hiring process. If you thrive in a fast-paced environment and are passionate about connecting great people with great opportunities, we'd love to hear from you.

Main responsibilities:

•Manage high-volume recruitment processes for Contact Center and Customer Service roles.

•Full-Cycle Recruiting: Manage the recruitment process from start to finish, including job posting, sourcing candidates, conducting interviews, managing offers, and overseeing the onboarding process for new hires.

•Talent Sourcing & Networking: Utilize a variety of sourcing methods, including job boards, social media, networking events, and passive candidate outreach, to build a strong pipeline of qualified candidates for current and future roles.

•Collaboration with Hiring Managers: Partner with hiring managers to understand specific job requirements, qualifications, and team culture. Advise on recruitment strategies and best practices to ensure alignment with organizational goals.

•Candidate Screening & Interviews: Conduct in-depth candidate assessments through phone interviews, behavioral interviews, and technical interviews where applicable, to evaluate skills, experience, and cultural fit.

•Offer Management & Negotiation: Present job offers to candidates and manage the negotiation process, ensuring both the candidate and hiring manager are satisfied with the terms.

•Metrics & Reporting: Track and report on recruitment KPIs, including time-to-fill, cost-per-hire, offer acceptance rates, and candidate quality. Use data to provide actionable insights and improve recruitment strategies.

•Talent Pool Management: Maintain and nurture relationships with potential candidates, ensuring a strong talent pool is ready for future hiring needs.

•Diversity & Inclusion: Support the company’s diversity and inclusion initiatives by ensuring a fair, equitable, and inclusive recruitment process.

•Process Improvement: Identify areas for improvement within the recruitment process and work to streamline and enhance efficiency. Stay current with industry trends, tools, and technologies to ensure the best recruitment practices are in place.

Requirements

• Bachelor's degree in Psychology, Human Resources, Business Administration, or a related field (preferred).
• 2+ years of experience as a Recruiter or a similar role
• High volume recruitment highly preferred
• Advanced English proficiency (C1 level)

Competencies:

• Strong communication skills
• Ability to manager multiple priorities
• Strong organizational skills and attention to detail

Benefits

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Home Office model
4. Career development and training opportunities
5. Flexible work arrangements (remote and/or office-based)
6. Dynamic and inclusive work culture within a globally known group
7. Private Health Insurance
8. Pension Plan
9. Paid Time Off
10. Training & Development
11. *Note: Benefits differ based on employee level

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.