Key Responsibilities

• Act as the lead engineer on large or complex client deploy projects
• Act as the lead engineer on product engineering projects to further develop our service
• Provide AWS subject matter expertise advice and assistance to pre-sales architects
• Installation, configuration, and ongoing management of O/S and AWS services.
• Implementing and maintaining custom client machine images and centralised configuration management to enable quick repeatable builds and auto-scaling.
• Maintaining high availability through proactive measures.
• Troubleshooting and resolving complex technical issues.
• Ensuring clients & partners are updated on current status of work and issues.
• Raise, investigate and resolve problems and known errors in line with the problem management process.
• Ability and willingness to proactively improve ways of working, automation and processes via our continual improvement Kanban board.
• Partake in an oncall rota to provide 24x7 4th line support for Ensono’s AWS clients.
• Proactively keep up to date on AWS services and developments.
• Act as the technical escalation point in the team for other members
• Act as team leader in Manager’s absence

Skills and Experience

• 12+ years’ experience in supporting highly customer-focused mission critical environments (e.g. high profile websites or enterprise infrastructure) essential.
• 6+ years’ experience of engineering, architecting, or supporting AWS solutions.
• Excellent O/S knowledge and experience in Linux or Windows with basic knowledge of the other. MCSE/RHCE or equivalent level of knowledge preferred.
• Experience of implementing and supporting AWS based instances and services (e.g. EC2, S3, EBS, ELB, RDS, IAM, Route53, Cloudfront, Elasticache, WAF etc.).
• Hold a number of current AWS Associate and Professional level Certifications ( Devops and Architect).
• Hold at least one AWS Certified Speciality certification (e.g. Security or Networking)
• Experience of building and maintaining scalable and auto-scaled environments using automation and configuration management tools (e.g. Cloudformation/Terraform and Ansible) beneficial or can be gained.
• Scripting ability in one or more of Python, Powershell, Bash, Perl
• Experience of using Git for version control
• Experience of working with or supporting containerized environments (ECS/EKS/Kubernetes/Docker)
• Experience of Jenkins or other CI/CD pipeline technology useful or can be gained.
• Good knowledge of TCP/IP.
• A degree in a computing-related discipline preferred or equivalent ability and knowledge.
• Excellent written and verbal communication skills.
• Experience working in an ITIL environment beneficial.
• Desire to continually grow, develop and improve.
• Must be independent, self-motivated, a self-starter and possess a good working attitude.
• Client focused and results driven – a consistently high performer.
• Able to make independent judgement and coordinate the group when required.
• Able to implement supportable solutions and make the complex simple.
• Able to perform as a role model and resident expert within the team.
• Able to professionally represent the company at events (e.g. user groups, conferences).