Sobre este puesto de Designated Support Engineer en Wiz, Inc.
Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.
Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!
Summary
As a Designated Support Engineer (DSE), you will serve as a dedicated technical partner to a select group of our largest and most strategic customers. Unlike traditional technical support roles, you will act as a long-term extension of the customer’s team, building deep familiarity with their specific environment, architecture, and business goals. Reporting to the Director of Critical Accounts Support, you will provide "white glove" technical expertise to drive stability, accelerate issue resolution, and ensure these key customers maximize value from the Wiz platform.
What You’ll Do
- Serve as the primary technical point of contact for a small portfolio of strategic customers, managing their support lifecycle from onboarding to steady-state operations.
- Develop an intimate understanding of each assigned customer’s cloud architecture, security policies, and tech stack to provide highly contextualized troubleshooting and advice.
- Lead regular technical cadence meetings to review open cases, discuss upcoming changes, and prioritize outstanding issues.
- Proactively monitor customer environments to identify potential risks, configuration drift, or optimization opportunities before they become incidents.
- Create and maintain customer-specific runbooks and documentation to streamline future support interactions and ensure continuity.
- Facilitate root cause analysis (RCA) reviews for major incidents, ensuring transparency and trust are maintained.
- Optimize customer workflows through targeted technical guidance, enabling them to resolve routine issues internally and reduce escalations to Wiz.
- Develop AI agents to perform broad customer-base analysis, identifying accounts experiencing chronic issues or systemic performance risks.
What You’ll Bring
Experience
- Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent industry experience.
- 5+ years of experience in Enterprise Technical Support, Technical Account Management (TAM), or Solutions Engineering.
- Strong technical proficiency with cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes).
- Experience troubleshooting complex technical issues involving networking, API integrations, and system administration.
- Ability to read and understand code (Python, Go, JSON) to assist with debugging and advanced configuration.
- Excellent relationship management skills, with the ability to build trust with both technical practitioners and engineering leadership.
- Strong organizational skills to manage competing priorities across multiple high-touch accounts.
- A proactive, "prevention-first" mindset focused on long-term health rather than just closing tickets.
Nice to Have
- Experience working with Fortune 500 or Global 2000 customers
- Certification in one or more major cloud providers (AWS Solutions Architect, Azure Administrator, etc.)
- Familiarity with Infrastructure as Code (Terraform, CloudFormation) and CI/CD pipelines
- Background in Cyber Security or Cloud-Native Application Protection Platforms (CNAPP)
Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and that they reside in the contiguous United States.
Compensation + Benefits
Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
The US base salary range for this full-time position is listed below.
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
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