Jobs Companies Rideonewheel Customer Support Representative

Sobre este puesto de Customer Support Representative en Rideonewheel

Rideonewheel · Santa Cruz, California
Ready to join a fast-paced team of Customer Support elites? Future Motion is looking for a friendly, detail-oriented team player to join our ranks in supporting Onewheel and Antic bikes products! The ideal candidate needs to have excellent written and verbal communication skills, is great at multi-tasking and can handle a fast-paced environment. Along the way, you will learn how to handle Technical Support inquiries and troubleshoot the next generation of electric Onewheel boards and Antic Bikes! You will learn first-hand how our boards operate and are powering the future of mobility!
 
Enjoy the benefit of being able to always have a board and participate in weekly group rides along the many bike paths and trails near our Santa Cruz Headquarters, located walking distance from the beautiful Santa Cruz coastline!
 

Responibilities:

  • Answer customers over the phone and email via a ticketing system
  • Provide assistance with ecommerce related issues: returns/refunds, shipments, presales inquiries
  • Investigate and follow up on damaged or missing package claims
  • Help customers place successful orders through Onewheel.com or Anticbikes.com or provide directions on how to find Onewheel products at local authorized dealers
  • Troubleshoot and resolve basic technical issues on our products
  • Build lasting and meaningful relationships with our customers
  • Collaborate with cross functional departments on resolutions
  • Maintain an upbeat, energetic, and professional demeanor with all customers
  • Represent the brand with integrity, a passion for learning, and pride!
  • Additional responsibilities as set forth by management
  • Qualifications:

  • Bachelor’s degree
  • 4+ years of Customer Service industry experience (Hotel, Retail, Food Service, Call Center, etc)
  • Experience in a ticketing-based CRM system is a plus
  • Familiarity in board sports
  • Technical proficiency in Mac OS, Google Workplace Suite, Android and iOS applications
  • Minimum typing speed of 50 Words Per Minute
  • Skills required

  • Keen attention to detail
  • Positive communication
  • Critical thinking
  • Creative problem solving
  • Empathy
  • Patience
  • Multi-tasking
  • Prioritization

  • Work Setting:
    In-Person
     
    Schedule:
    Monday-Friday 9am-6pm (Full-Time)
    1 hour lunch
     
    Benefits:
    401(K) Matching 4%
    Health Insurance, Full Coverage, $0 deductible
    Dental Insurance
    Vision Insurance
    Paid Time Off
    Employee discounts
    Board and Bike Loaners
     
    Come Join us! We are in the business of making the future rad!
    ¿Listo para postularte en Rideonewheel?
    Postúlate en Rideonewheel

    Empleos similares

    FloSports, Inc.
    Customer Support Representative
    FloSports, Inc.
    ⚡ Postúlate pronto Waterloo, Ontario Híbrido CA$39,000–CA$42,000
    ● Nuevo 👁 Visto ✓ Postulado hace 38m
    Clearcapital
    Customer Support Specialist
    Clearcapital
    ⚡ Postúlate pronto Reno, NV Remoto $41,600–$58,240
    ● Nuevo 👁 Visto ✓ Postulado hace 1h
    CookUnity
    B2B - Customer Support Specialist
    CookUnity
    ⚡ Postúlate pronto Argentina (Remote); Lima, Lima... · restringido por ubicación
    ● Nuevo 👁 Visto ✓ Postulado hace 1h
    Guild Garage Group
    Customer Service Representative
    Guild Garage Group
    ⚡ Postúlate pronto Garage Door Doctor - Indianapo... Presencial $18–$21
    ● Nuevo 👁 Visto ✓ Postulado hace 2h
    Family Pet Health Center
    Veterinary Customer Service Representative
    Family Pet Health Center
    ⚡ Postúlate pronto Mattawan, Michigan, United Sta... Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 2h
    Oldcastle BuildingEnvelope
    Customer Service Representative
    Oldcastle BuildingEnvelope
    ⚡ Postúlate pronto Cleveland, OH Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 3h
    Allegiantair
    Customer Care Member Service Representative
    Allegiantair
    ⚡ Postúlate pronto Las Vegas, NV Presencial 🛂 Patrocinio de visado
    ● Nuevo 👁 Visto ✓ Postulado hace 3h
    TA
    Remote Customer Service Representative
    Think Academy US
    ⚡ Postúlate pronto Remote · restringido por ubicación
    ● Nuevo 👁 Visto ✓ Postulado hace 3h
    Samsara
    Bilingual Customer Support Specialist
    Samsara
    ⚡ Postúlate pronto Remote - US · restringido por ubicación $43,435–$58,400
    ● Nuevo 👁 Visto ✓ Postulado hace 3h

    Regístrate para recibir sugerencias adaptadas a los empleos que abres y las búsquedas que guardas.

    Más empleos en Rideonewheel

    Ver todos los empleos en Rideonewheel →

    Postúlate ahora
    🤖

    Un momento — para

    JobsRadar se creó para personas reales que están pasando un mal momento en su búsqueda de empleo — no para solicitudes automatizadas. Estás haciendo clic demasiado rápido y ahora estás bloqueado temporalmente.

    Vuelve más tarde. Si de verdad estás buscando empleo, cuentas con nosotros — solo compórtate como una persona.

    Catch your next role the second it’s posted.

    Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

    Create free account

    Free forever · takes 30 seconds · already have one?

    Toma ventaja en tu búsqueda de empleo.

    Únete a nuestro canal de Telegram para lo que te ayuda a conseguir el puesto — referencias salariales, el pulso semanal del mercado y avisos de nuevas funciones. Sin spam, solo señal.

    Únete al canal — es gratis