Do you enjoy helping people, solving problems, and delivering exceptional customer service? Are you someone who thrives in a fast-paced environment where every interaction makes a difference?

We're looking for a Customer Support Executive to join Laundryheap's Global Customer Operations team in Bengaluru. In this role, you'll support customers across multiple international markets through email and live chat, helping resolve enquiries, solve issues, and deliver an outstanding customer experience.

If you're looking to grow your career with one of the UK's fastest-growing technology companies, we'd love to hear from you.

About Laundryheap

Founded in 2014, Laundryheap is one of the UK's fastest-growing technology-enabled logistics companies, transforming the laundry and dry-cleaning industry through innovation and exceptional customer service.

Operating across 14+ international markets, including the UK, the US, Europe, Asia, and the Middle East, we provide customers with convenient laundry and dry-cleaning services delivered in as little as 24 hours.

As we continue to expand globally, we're looking for passionate individuals who enjoy solving problems, taking ownership, and delivering outstanding customer experiences.

What You'll Do

Customer Support

• Respond to customer enquiries promptly via email and live chat.
• Resolve customer issues, complaints, and service requests with professionalism and empathy.
• Take ownership of customer cases from first contact through to resolution.
• Deliver a consistent, high-quality customer experience across every interaction.

Customer Issue Resolution

• Investigate customer concerns and work closely with internal teams to find timely solutions.
• Escalate complex issues using the appropriate internal processes.
• Follow up on unresolved cases to ensure complete resolution.
• Handle sensitive customer situations confidently while maintaining a customer-first approach.

Operational Support

• Create customer invoices and process requests using internal systems.
• Coordinate with Operations, Account Managers, and other stakeholders to resolve customer issues efficiently.
• Maintain accurate customer records and case notes.
• Identify recurring issues and contribute ideas to improve customer experience and operational processes.

Performance & Quality

• Meet KPIs relating to response times, productivity, quality, and customer satisfaction.
• Maintain excellent written communication across all customer interactions.
• Manage multiple customer conversations while maintaining accuracy and attention to detail.
• Support continuous improvement initiatives across the Customer Operations team.

What We're Looking For

• Bachelor's degree or equivalent qualification.
• 1–5 years of experience in Customer Support, Customer Service, Customer Operations, or a similar customer-facing role.
• Experience supporting customers through email and live chat.
• Excellent written and spoken English communication skills.
• Strong problem-solving and decision-making abilities.
• Excellent attention to detail and organisational skills.
• Comfortable working in a fast-paced, high-volume environment.
• Good knowledge of Google Sheets or Microsoft Excel.
• Experience using customer support platforms such as Intercom, Zendesk, Freshdesk, or similar CRM tools.
• A proactive, customer-first mindset with the ability to remain calm under pressure.
• Willingness to work rotational shifts, including nights and weekends.

Preferred Experience

• Experience working in a startup or high-growth environment.
• Experience supporting international customers.
• Strong multitasking and prioritisation skills.
• Ability to identify opportunities for process improvement.
• Comfortable working independently while collaborating with cross-functional teams.

Work Schedule

• Office-based role in Bengaluru
• 9-hour shift (8 working hours + 1-hour break)
• 5-day work week , Two rotational week-offs
• Rotational shifts, including nights and weekends

Why Join Laundryheap?

• Work with one of the UK's fastest-growing technology-enabled logistics companies.
• Support customers across multiple international markets and gain global exposure.
• Be part of a collaborative, fast-paced team where your ideas are valued.
• Build your career in a high-growth international business with excellent learning opportunities.
• Competitive salary with shift allowance.
• Comprehensive health insurance coverage.

Ready to Join Us?

If you're passionate about customer service, enjoy solving problems, and want to be part of a fast-growing international company, we'd love to hear from you.

Apply today and become part of Laundryheap's Global Customer Operations team.