Do you enjoy helping people, solving problems, and delivering outstanding customer service? Are you someone who thrives in a fast-paced environment where every interaction makes a difference?

Laundryheap is looking for a Customer Support Associate to join our global Customer Operations team in Bengaluru. In this role, you'll support customers across multiple international markets through email and live chat, helping resolve enquiries, manage escalations, and deliver an exceptional customer experience.

If you're passionate about customer service and want to build your career with one of the world's fastest-growing technology-enabled logistics companies, we'd love to hear from you.

About Laundryheap

Founded in 2014, Laundryheap is one of the fastest-growing technology startups transforming the laundry and dry-cleaning industry. Operating across 14+ international markets, including the UK, the US, Europe, Asia, and the Middle East, we combine technology, logistics, and exceptional customer service to collect, clean, and return laundry within 24 hours.

As our global operations continue to grow, we're looking for talented individuals who enjoy taking ownership, solving problems, and delivering exceptional customer experiences.

What You'll Do

Customer Support

• Provide timely, professional, and accurate support to customers via email and live chat.
• Resolve customer enquiries, complaints, and service requests while delivering a positive customer experience.
• Manage customer conversations from initial contact through to resolution.
• Ensure every interaction reflects Laundryheap's commitment to outstanding service.

Customer Issue Resolution

• Investigate customer concerns and work with internal teams to provide effective solutions.
• Escalate complex issues using the appropriate internal processes.
• Follow up on outstanding cases to ensure timely resolution.
• Handle customer complaints with empathy, professionalism, and confidence.

Operational Support

• Create customer invoices and process requests using internal systems.
• Coordinate with Operations, Account Managers, and other stakeholders to resolve customer issues efficiently.
• Maintain accurate customer records and case documentation.
• Support internal process improvements by identifying recurring customer issues and trends.

Performance & Quality

• Achieve individual and team KPIs relating to response times, customer satisfaction, and quality.
• Maintain high standards of written communication across all customer interactions.
• Manage multiple conversations while maintaining accuracy and attention to detail.
• Contribute to continuous improvement initiatives across the Customer Operations team.

What We're Looking For

• Bachelor's degree or equivalent qualification.
• 2–5 years of experience in Customer Support, Customer Service, or Customer Operations.
• Experience supporting customers via email and live chat.
• Excellent spoken and written English communication skills.
• Strong problem-solving and analytical abilities.
• Exceptional attention to detail and organisational skills.
• Comfortable working in a fast-paced, high-volume environment.
• Good knowledge of Google Sheets or Microsoft Excel.
• Experience using customer support platforms such as Intercom, Zendesk, Freshdesk, or similar CRM tools.
• Customer-focused mindset with the ability to remain calm under pressure.
• Flexible to work rotational shifts, including nights and weekends.

Preferred Experience

• Previous experience in a technology startup or high-growth environment.
• Experience supporting international customers.
• Ability to identify process improvements and contribute to operational excellence.
• Strong multitasking and prioritisation skills.
• Comfortable working independently while collaborating effectively within a global team.
• Passion for delivering exceptional customer experiences.

Work Schedule

• Office-based role in Bengaluru
• 9-hour shift (8 working hours + break)
• 5-day work week
• Rotational shifts, including nights and weekends
• Two rotational week-offs

Why Join Laundryheap?

• Join one of the world's fastest-growing technology-enabled logistics companies.
• Work with customers and teams across multiple international markets.
• Be part of a collaborative, ownership-driven culture where your ideas are valued.
• Gain exposure to global customer operations and international business processes.
• Competitive salary with shift allowance.
• Comprehensive health insurance.
• Excellent opportunities for learning, development, and career progression.

Ready to Grow Your Career with Laundryheap?

If you're passionate about customer service, enjoy solving problems, and want to make an impact in a fast-growing international company, we'd love to hear from you.

Apply today and become part of Laundryheap's global Customer Operations team.