Sobre este puesto de Customer Delight Specialist en Sietefoods
Pop Quiz: Which phrase sounds most like you?
A. “Come on in, I’m so glad you’re here!”
B. “I brought snacks, just in case.”
C. “Tell me everything. I’m listening.”
If you answered, “All of the above!” you might be our ideal candidate for our Customer Delight Specialist position.
Aside from having some pretty joyful taste in music, you also radiate positivity—like sunshine or a loving hug. In fact, if you were a candle scent, you’d be “fresh baked cookies” or “cinnamon spice” because you’re warm, inviting, and make people feel right at home. You have a natural knack for hospitality, which is why one of your favorite things to do is delight everyone you meet! If you relate to any or all of the above, you’re not afraid to truly put yourself in other people’s shoes, and you’re enthusiastic about the prospect of working with us every day to ensure that our Siete community feels seen, loved, heard, and cared for—we’d love to chat.
About You:
The small stuff truly matters to you. You’re the person who can find every typo, taste every flavor note in a dish or cup of coffee, and read a room (or a chat!) like a social whiz.
Known for being great with words, you’re articulate and well-spoken. And your ability to take words and create meaningful messages is magical. Plus, you’ve got a PUN-derful sense of humor!
The extra mile” is a metric you use for everything you do, and you go it every time. You want people to feel heard and seen, always.
Whether you’re cracking the daily Wordle, piecing together a puzzle, organizing a group chat plan, or finding the fastest way through a tricky situation, you have a natural talent for figuring things out.
You love working with a team (Juntos es Mejor!), but you also value time to reflect, focus, and create on your own. “Reflection makes for better collaboration,” you always say!
You’re the kind of person who leads with heart and follows through with purpose. From big projects to small moments of support, you know how to make the work meaningful and the people around you feel valued.
Chatting with, listening to, and helping others brings you joy every day of the year.
You’re someone who can find joy in the little things, like a freshly organized shelf or a perfectly labeled notebook, just because “there’s joy in the mundane!”
Whether or not you’ve personally had to cut a food or two from your meal rotation, you understand that food allergies and dietary restrictions are serious business. You want everyone to feel welcome at the table!
What You Will Do:
Act as the first point of contact for many of our customers online; fostering meaningful connections across various communication platforms (e.g., ticketing platform, social media, website chat, email, SMS, etc..).
Provide thoughtful, personalized, helpful, and informative communications to customers inquiring about product ingredients and availability, store locations and distribution, and general questions about Siete.
Maintain a deep understanding of Siete products.
Work with cross-functional teams to understand customers by collecting and organizing customer insights, identifying and monitoring trends, and providing additional support as needed.
Collaborate within a growing and multi-faceted team on shared departmental and company goals.
Work with the Siete fulfillment team to ensure delightful, timely, and accurate shipments.
Use your top-notch organizational skills to handle and prioritize your daily workflow.
Model the Siete “do everything with love” approach to the customer experience.
Develop and maintain a deep understanding of customer needs and experiences.
Embody the Siete “Juntos es Mejor” culture.
Require occasional, holiday, evening, and weekend availability.
Your Experience:
2+ years of previous customer service or equivalent experience is preferred.
Experience in the CPG industry or equivalent related experience is a plus.
Experience in customer service ticketing systems and social media platforms is a plus.
Proficiency in both written and verbal Spanish is a strong plus.
