Position Summary: Responsible for entering constituent and donor data into CRM in a timely manner with a high degree of accuracy. Provides exceptional customer service to donors, general public, and chapters.

Knowledge and Abilities:

• Exhibits exceptional customer service skills; ability to work professionally with external partners, chapters, and all levels of staff
• Excellent organizational skills and attention to detail, with strong ability to plan, prioritize and multi-task in order to adhere to deadlines.
• Detail oriented with strong organizational skills
• Exceptional written and verbal communication skills
• Ability to manage large volumes of data entry on an ongoing basis.
• Ability to handle highly confidential and sensitive information

Duties & Responsibilities:

• Completes and stays up to date with the latest training and best practices.
• Performs data entry of donor information, donations, and gift batches, into enterprise CRM ensuring accuracy of donor information and gift coding.
• Imports large volumes of gift, donor, and fundraising information with a keen eye for detail and accuracy.
• Enters requisite donor data; relationship, gift reference, contact, and solicitation information. Performs clean-up of donor and gift data as needed.
• Ensure returned mail and matching gift request forms are processed appropriately and in a timely manner.
• Completes helpdesk tasks in a timely and accurate manner, ensuring the highest level of customer service for donors, chapters and the general public.
• Assist in creating, updating, and implementing new Standards of Use (SOUs) or Standard Operating Procedures (SOPs); update Quick Reference Guides (QRGs) as needed.
• Performs other related job duties, as assigned.

Qualifications:

• Must be located in Phoenix, AZ
• High school diploma or general education degree (GED) required; Bachelor’s degree in business, nonprofit management, liberal arts or related field preferred
• 1-2 years of experience in a customer service, data entry and/or non-profit environment.
• Strong experience working with Microsoft Office applications required. Database data entry & reporting preferred.
• Strong computer skills required, specifically in Microsoft Office applications. Prior experience with NetSuite and/or Salesforce desired.

Working Environment:

• Ability to thrive in a remote-first environment.
• Some in-office responsibilities.
• Typically works a traditional Monday – Friday work week, within normal business hours