Jobs Companies Advantmed Contact Center Representative (6534)

Sobre este puesto de Contact Center Representative (6534) en Advantmed

Advantmed · Presencial · United States

Title:  Contact Center Representative
Hourly Rate: $13/hour + Benefits

Shift Hours: 07:00 AM PST - 04:00 pm PST

Location: Remote, US

  • Applicants must be eligible to work and perform their job responsibilities within the United States.
  • A key prerequisite for effectively fulfilling this role is having a Windows-based laptop/desktop with video-calling capabilities 

About Advantmed: www.advantmed.com

Founded in 2005 and based in Orange County, California, Advantmed, LLC is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes. Advantmed partners with managed care organizations to deliver the optimal combination of capabilities unique to each organization needed to achieve the objectives, including risk analytics, NCQA-certified HEDIS ® software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education. 

Key Responsibilities:

Member Outreach and Follow-Up

  • Conduct outbound survey calls to members who were scheduled for in-home health risk assessments.
  • Ensure that the member understands the purpose of the call and feels comfortable providing honest feedback.

Survey Administration and Feedback Collection

  • Ask structured questions to gather insights on the member's experience, focusing on satisfaction with scheduling, communication, and the assessment process.
  • Probe for any additional comments or suggestions that could enhance future experiences.

Data Recording and Reporting

  • Accurately record responses, insights, and any actionable feedback into the contact center’s database or survey platform.
  • Identify and flag any negative feedback, urgent issues, or requests for follow-up assistance to the appropriate departments.
¿Listo para postularte en Advantmed?
Postúlate en Advantmed

Sobre Advantmed

Advantmed is a privately held company founded in 2005. The organization initially focused on record retrieval but has evolved into an innovative healthcare information management company that helps health plans and Managed Care Organizations optimize revenue and improve quality outcomes. Our mission is to improve the healthcare system by ensuring appropriate, quality care and eliminating unnecessary costs. We accomplish this by providing a cost-effective suite of capabilities tailored to the unique needs of our clients, including NCQA-certified HEDIS® measure software, risk analytics, medical record retrieval, medical record abstraction, risk adjustment coding, data validation, prospective assessments, and provider education.

Our strategy reflects our flexibility and commitment to meeting our clients' evolving needs. We work closely with our clients to understand their concerns, requirements, strategic objectives, and infrastructure so that we can support them accordingly. Our foundational principles are accuracy, efficiency, and transparency. Our solutions are designed to be user-friendly and flexible.

We see ourselves as an extension of our clients’ internal teams, which allows us to work to advance our solutions and provide support for their growing business needs. Understanding how our clients use our products and services fuels our product development road map, especially in terms of technology as we continually work to improve our client portal. In addition, we regularly monitor statutory and regulatory changes from CMS, HHS, NCQA, and others.

The Advantmed leadership team is composed of seasoned healthcare veterans, with extensive quality and risk adjustment expertise. The leadership team oversees a global staff of over 1,800 employees. Notably, we are HITRUST certified, and all data resides within the United States.

Ver todos los empleos en Advantmed →

Empleos similares

Advantmed
Field Nurse Practitioner - Hot Spring County, Arkansas
Advantmed
⚡ Postúlate pronto Malvern, Arkansas, United Stat... Presencial
● Nuevo 👁 Visto ✓ Postulado hace 20h
Advantmed
Remote - Bilingual Contact Center Representative - IHA Scheduling Team (6582)
Advantmed
⚡ Postúlate pronto United States Presencial $31,200–$35,360
● Nuevo 👁 Visto ✓ Postulado hace 1d
Advantmed
Remote - HCC / Risk Adjustment Medical Coders
Advantmed
⚡ Postúlate pronto United States Presencial $45,760–$45,760
● Nuevo 👁 Visto ✓ Postulado hace 2d
Advantmed
Medical Records Technician (Jefferson Davis, LA) 6588
Advantmed
⚡ Postúlate pronto Lake Charles, Louisiana, Unite... Presencial $37,440–$43,680
● Nuevo 👁 Visto ✓ Postulado hace 2d
Advantmed
Medical Records Technician (Buffalo, NY) 6594
Advantmed
⚡ Postúlate pronto Buffalo, New York, United Stat... Presencial $52,000–$52,000
● Nuevo 👁 Visto ✓ Postulado hace 2d
Advantmed
Medical Records Technician (New York, NY) 6593
Advantmed
⚡ Postúlate pronto New York, New York, United Sta... Presencial $52,000–$52,000
● Nuevo 👁 Visto ✓ Postulado hace 2d
Advantmed
Medical Records Technician (Saratoga County, NY) 6590
Advantmed
⚡ Postúlate pronto Saratoga Springs, New York, Un... Presencial $52,000–$52,000
● Nuevo 👁 Visto ✓ Postulado hace 2d
Advantmed
Medical Records Technician (Dallas, TX) 6592
Advantmed
⚡ Postúlate pronto Dallas, Texas, United States Presencial $37,440–$43,680
● Nuevo 👁 Visto ✓ Postulado hace 2d
Advantmed
Medical Records Technician (Westchester County, NY) 6589
Advantmed
⚡ Postúlate pronto Scarsdale, New York, United St... Presencial $52,000–$52,000
● Nuevo 👁 Visto ✓ Postulado hace 2d

Regístrate para recibir sugerencias adaptadas a los empleos que abres y las búsquedas que guardas.

Más empleos en Advantmed

Ver todos los empleos en Advantmed →

Postúlate ahora
🤖

Un momento — para

JobsRadar se creó para personas reales que están pasando un mal momento en su búsqueda de empleo — no para solicitudes automatizadas. Estás haciendo clic demasiado rápido y ahora estás bloqueado temporalmente.

Vuelve más tarde. Si de verdad estás buscando empleo, cuentas con nosotros — solo compórtate como una persona.

Catch your next role the second it’s posted.

Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

Create free account

Free forever · takes 30 seconds · already have one?

Toma ventaja en tu búsqueda de empleo.

Únete a nuestro canal de Telegram para lo que te ayuda a conseguir el puesto — referencias salariales, el pulso semanal del mercado y avisos de nuevas funciones. Sin spam, solo señal.

Únete al canal — es gratis