Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

About the Role

We are looking for a Business Development Manager – New Vertical based in Milan, Italy.
As a BDM, you will play a key role in expanding Deliveroo's NV business by identifying, acquiring, and launching new retail partners across your territory. You will own the full sales cycle — from prospecting and relationship building to negotiation and contract signing — helping to grow Deliveroo's presence in your local market.

You will work closely with cross-functional teams including Sales, Account Management, Operations, Marketing, and Onboarding team to ensure partners are successfully activated and positioned for long-term success. This is a highly entrepreneurial role, requiring strong commercial acumen, excellent stakeholder management skills, and a passion for building new business opportunities.

Success in this role will be measured by your ability to grow partner selection, increase market coverage, and contribute to the overall growth of Deliveroo's business.

What You'll Be Doing

• Identify, prospect, and acquire new Grocery partners within your assigned territory, with a focus on independent retailers and local chains

• Own the full sales cycle, from lead generation and initial outreach to negotiation, contract signing, and launch

• Build strong relationships with business owners and key decision-makers, becoming a trusted partner and advisor

• Collaborate with Onboarding, Operations, Marketing, and Account Management teams to ensure smooth partner activation and successful launches

• Track and manage your sales pipeline, ensuring consistent delivery against acquisition and growth targets

• Act as a local ambassador for Deliveroo, strengthening brand presence and credibility within the retail community

Requirements

• Strong drive and enthusiasm for sales and business development — you are comfortable reaching out to new contacts and building relationships from scratch

• Confidence in dealing with partners and customers across all channels: in person mainly, by phone

• Excellent communication and negotiation skills — you can explain complex value propositions clearly and handle objections with empathy and conviction

• A genuine curiosity about the Italian food and grocery market — knowledge of the local independent retail landscape is a significant plus

• Organised and self-directed: you are comfortable managing your own pipeline and priorities in a fast-moving environment

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Compensation

• National Collective Agreement (CBA): CCNL Commercio e Terziario

• Classification Level: Livello 4

The total target compensation (OTE (On-Target Earnings, ovvero la retribuzione totale prevista al raggiungimento del 100% degli obiettivi) for this role is €35,200 – €44,000 gross per year, of which the base salary range is €17,200 – €26,000. The successful candidate's starting pay will fall within the pay range listed above and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.

This position is not eligible for consideration for an equity/RSU grant.

To learn more about our benefits, please do not hesitate to bring this up with your Talent Acquisition Partner!

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity.