Jobs Companies Nasafcu Branch Member Service Associate (Banking Experience Required) - Annapolis, MD

Sobre este puesto de Branch Member Service Associate (Banking Experience Required) - Annapolis, MD en Nasafcu

Nasafcu · Presencial · Annapolis, MD

As a Branch Member Service Associate, you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position with a solid compensation package and formal training modules – YOU control your career advancement as you learn and execute new skills.

We are looking for a candidate who has account opening experience.

Work Schedule

All MSAs are scheduled to work a minimum of two Saturdays per month including MSAs assigned to branches without Saturday hours.

The typical work week is approximately 40 hours. MSAs must be available between the hours of 7:30 am and 5:30 pm Monday - Thursday, 7:30 am and 6:30 pm Friday and 8:30 am and 1:30 pm on

Saturday.

Specific shifts will be scheduled based on branch location operating hours.

 

Salary: $21.00 - $28.75/Hourly (based on level and experience)

Job Duties and Responsibilities

  • Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
  • Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.
  • Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
  • Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH/payroll/direct deposit, dire transfers, and stop payment set up and changes.
  • Handles complex member situations such as deceased member, guardianships, and representative payee accounts.
  • Handles consumer loan application processing, document collection, and disbursements.
  • Advises members regarding available insurance protection (life, disability, gap, etc.).
  • All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.
  • All MSAs may be assigned duties to support other areas in the Credit Union.
  • All MSAs are expected to support the Call Center queues (phone and email).
  • Education and Experience

    MSA I

  • High school diploma or general education degree (GED).
  • A minimum of one year of customer service experience with cash handling or Bank/Credit Union/Financial Call Center knowledge/experience with financial products.
  • Cash handling experience required.
  •  

    MSA II - (In addition to the requirements of Level I)

  • Bank/Credit Union experience with at least 6-months of opening Personal Accounts such as savings, checking, CDs, Money Market.
  • Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts. Experience with sales/cross-selling.
  •  

    MSA III –  (In addition to the requirements of Level II)

  • Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance, Gap Insurance.
  • Advanced Accounts experience required such as HSA, IRA, and Business accounts, Loan Processing, counseling experience. Advanced sales/cross-selling experience.
  • Our Generous Benefit Package Includes:

    NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.

    +Insurance coverage begins the 1st day of the month, following 30 days after hire date. *100% Credit Union-Paid

     

    Full-Time Employee Benefits:

    • 401(k) with employer match up to 6% and immediate 100% vesting
    • Gain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans)
    • High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*
    • Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+
    • Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
    • Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
    • Long-term Disability Insurance+*
    • Flexible Spending Medical Account (FSA)+
    • Flexible Spending Dependent Care Account+
    • Health Savings Account (HSA)+
    • Voluntary Supplemental Employee and Dependent Life Insurance+
    • Voluntary Short-term Disability Insurance+
    • Life Insurance/AD&D+*
    • Vacation Leave (excluding Outside Loan Officers)
    • Sick and Safe Leave
    • 11 Paid Holidays
    • Education Assistance
    • Employee Referral Bonus*
    • Credit Union Membership Eligible
    • Employee Assistance Program+*
    • Identity Theft Protection (Additional premiums to add family members)+*
    • Pet Insurance
    • Employee Discount Program
    • All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions. 

       

      WE’RE STRONGER TOGETHER

      At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together


    Posted: 6/24/2026
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