Sobre este puesto de AI Change Manager (Senior level, fixed-term contract) en Sertis
Who We Are
Located in the heart of Bangkok’s Phrom Phong District, Sertis is ASEAN's leading Data and AI engineering and solutions company. Since 2014, our advanced solutions and products have powered over 400 enterprise Data and AI deployments at the region’s leading companies and conglomerates. We are also a member firm of Andersen Consulting, a global consulting practice integrating business strategy, digital transformation, and AI-driven technology solutions with Andersen Global’s world-class expertise.
What We Do
Sertis provides both productized and bespoke AI and Data solutions for our Customers, optimizing and commercializing their data in ways that activate real business results. Our 140+ team have developed product offerings and IP ranging from advanced Computer Vision applications accredited Global Top 20 by NIST, to automated insights monetization for Retailers, eKYC for financial institutions, AI-driven agricultural safety assurance, precision steel cutting, trading algorithms for hedge funds, and enterprise knowledge management systems based on AI.
Our Aspiration
We are data and AI pioneers, dedicated to enhancing the economic and social lives of our customers via technology. We are not just living in history, we are making history everyday. In becoming one of the world’s leading Data and AI companies, we always double-down on remaining a place where a diverse mix of talent wants to come, do their best work, and stay. We pride ourselves on bringing the best talent worldwide into a culture that encourages learning, growth opportunities, innovative contributions, and a sense of ownership. As part of Andersen Consulting, we are committed to delivering best-in-class Data and AI solutions—aligned with a global platform known for innovation, integration, and impact—while continuing to set benchmarks in the region and beyond.
For more information, please visit: sertiscorp.com
About the job
We are hiring Senior AI Change Manager. You’ll be the person who carries AI product into the business, working across a wide and diverse set of stakeholders to drive real adoption. This is a senior project manager or change manager, hands-on role on a contract based in Thailand. (open to foreign nationals based in Thailand)
In this role, you will get to:
- Lead the internal roll-out of a conversational, agentic AI project, owning the plan, timelines, and delivery of adoption across the organization.
- Partner closely with the internal product owner and technical team as a hands-on delivery partner embedded in the work, not a separate workstream.
- Map and assess a wide and diverse stakeholder landscape across functions and markets, and coordinate engagement across all of them.
- Co-facilitate discovery workshops to capture, prioritize, and categorize use cases separating common cross-market needs from market- or division-specific ones.
- Act as the bridge between business and technology: translate business questions into what the tool can deliver, and manage expectations on both sides.
- Drive the creation of training materials, communication assets, and enablement plans that move users from awareness to active use.
- Manage the L1 support and feedback loop, prioritizing improvements and tracking adoption metrics.
- Oversee system access control and governance as the product scales across markets.
- Manage risk, resistance, and dependencies, keeping diverse stakeholders aligned and moving.
You’ll be successful if you have:
- At least 5 years of project management or change management experience, ideally including technology or product roll-outs in enterprise environments.
- Hands-on experience driving AI / GenAI adoption or closely adjacent technology adoption within complex organizations.
- Proven ability to manage and align a wide, diverse range of stakeholders across functions, seniority levels, and markets.
- Strong facilitation, business analysis, communication, documentation, and training skills.
- Solid grounding in change management practices alongside delivery management.
- Fluent in English (working proficiency in Thai is a plus).
- Eligible to work in Thailand (open to foreign nationals based in Thailand)
- Experience in luxury retail or retail is a strong plus
APPLY NOW!
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