Vehicle Repair Services Engineer

Location: Ho Chi Minh City, Vietnam

Workplace Type: Onsite

About Our Client

Our client is a joint venture dedicated to accelerating Vietnam’s energy transition by investing in an end-to-end electric two-wheeler (E2W) mobility solution. They aim to deliver a seamless consumer experience powered by an integrated digital ecosystem.

About the Role

We are seeking an experienced and highly motivated Vehicle Repair Services Engineer to join our dynamic team. This role is crucial for ensuring the quality and efficiency of our vehicle repair operations, particularly focusing on electric two-wheelers (E2W). You will be instrumental in developing and delivering comprehensive maintenance training programs, conducting thorough pre-delivery inspections, and managing the certification and auditing of repair shops. Your expertise will directly contribute to maintaining high service standards, optimizing repair processes, and ensuring customer satisfaction. This is a Level J position, indicating a significant level of responsibility and expertise required.

Key Responsibilities

• Develop and deliver engaging maintenance techniques instruction for our SSS (Service Support System) program, conducting sessions twice weekly for 8 hours each.
• Perform Pre-Delivery Inspections (PDI) on approximately 50 vehicles per week to ensure they meet all quality and safety standards before delivery.
• Provide expert instruction on major repair procedures and offer crucial battery pairing support for our vehicle fleet.
• Conduct regular audits of certified repair shops, including on-site inspections, technician interviews, and detailed reporting to ensure compliance with our standards.
• Review repair records, including photos and work orders, to identify areas for improvement and ensure accuracy in parts management.
• Support monthly inventory checks at partner repair shops to maintain accurate stock levels and efficient parts utilization.
• Track and enforce Service Level Agreements (SLAs) with repair partners, assessing delays and implementing corrective actions to ensure timely service delivery.
• Collaborate with cross-functional teams to continuously improve repair processes and training materials.
• Maintain up-to-date knowledge of industry best practices and emerging technologies in vehicle repair and maintenance.

Required Skills & Qualifications

• Proven experience as a mechanic with strong skills in 2-wheeler motorcycle service and maintenance.
• Demonstrated experience or strong aptitude in training mechanics on service techniques and repair procedures.
• Familiarity with electric two-wheeler (E2W) specific maintenance and repair is highly advantageous.
• Experience in inventory management and parts logistics within a service environment.
• Knowledge of workshop certification processes and audit procedures.
• Excellent analytical and problem-solving skills, with a keen eye for detail.
• Strong communication and interpersonal skills, with the ability to effectively train and guide others.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in using diagnostic tools and relevant software.
• A bachelor's degree in Mechanical Engineering, Automotive Technology, or a related field is preferred.

Additional Information

A company laptop will be provided for this role. This position requires a proactive individual who is passionate about automotive repair and committed to upholding the highest standards of service. The role involves a mix of hands-on work, training, and administrative tasks, offering a comprehensive and rewarding career opportunity within a growing industry. We are looking for someone who can contribute to building a robust and reliable service network.