Jobs Companies Emerging Travel Group Technical Content Support Specialist

About this Technical Content Support Specialist role at Emerging Travel Group

Emerging Travel Group · Remote · Kazakhstan

Join our team of content editors who work with information about hotels and rates: we configure, customize, and ensure that every guest sees clear and up-to-date offers on our platform.

Job Responsibilities

  • Quickly identify and resolve technical issues that may arise during bookings;
  • Monitor the quality and accuracy of rate displays for platform users;
  • Work with the CRM system and internal admin panels to enter and update information;
  • Achieve established KPIs (monthly bonus based on performance).

Requirements

  • Ability to quickly switch between tasks and handle several assignments in parallel;
  • Excellent spelling and punctuation, strong computer literacy;
  • Confident PC user, experience with Google Docs;
  • Attention to detail, perseverance, and a high level of self-organization;
  • English language proficiency at Upper Intermediate level or higher.

Benefits

We offer you:

  • Remote work format, shift schedule 2/2 with flexibility regarding working hours if needed.
  • Ambitious and supportive team who love what they do, appreciate each other, and grow together.
  • Internal programs for adaptation and training, development of soft skills, and leadership abilities.
  • Partial compensation for participating in external training and conferences.
  • Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
  • Corporate prices on hotels and travel services.
  • MyTime Day Off - an extra non-working day without loss of compensation.

Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-notice

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About Emerging Travel Group

We're a pioneering travel-tech company, known globally for our brands — RateHawk, ZenHotels, RoundTrip, that offers customers an impressive choice of 2.7M+ accommodation options in 220 countries. Since our inception in 2010, we've been proudly building a diverse community of over 3,500 employees spread across Europe, Americas, Middle East, the CIS and South Africa. These incredible individuals bring their best in everything from product development to multilingual customer support, united in making the travel world better together. Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

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