About this Technical Account Manager role at SPS Commerce
Description:
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!
Position Summary:
Job Summary: The Technical Account Manager (TAM) drives confidence in future growth opportunities by maintaining a stable technical solution and ongoing alignment that lay the foundation for business transformation. They proactively prescribe enhancements to a customer’s solution utilizing insights and trends. The TAM elevates the customer experience of the customer by advocating for continuous improvement efforts.Essential Responsibilities / Duties
Build and maintain collaborative, operational relationships with suppliers, retailers, and internal SPS teams
Elevate the customer experience by advocating for continuous improvement and acting as a liaison in cross-departmental discussions and projects
Proactively prescribe ongoing enhancements to key stakeholders utilizing data insights and trends
Lead or participate in multiple ongoing customer projects and demonstrate adaptability when faced with potentially conflicting priorities
Maintain appropriate communication with key stakeholders in account portfolio, including facilitation of business reviews
Reduce demand for support through proactive customer engagements, data monitoring and increased success rates
Act as a technical elevation point of contact for designated accounts and coordinate with internal teams to reach issue resolution
Minimum Requirements
Bachelor’s degree and a minimum of 2 years of related experience; or equivalent combination of education and experience
Ability to work successfully with key stakeholders across all levels and functions
Demonstrated strong verbal and written communication skills, including the ability to influence others and professionally represent the organization both internally and externally
Strong project leadership, analytical and quality improvement skills
Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment
Ability to work off-peak hours and limited on-call availability, including some evening and weekend shift work
Preferred Experience
Advanced knowledge of SPS Commerce programs, systems, and processes
Bachelor’s degree strongly preferred
Location:
This role follows a remote set-up in the Philippines.
What We Offer:
At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.
The annual salary range for this role is: PHP 971,400.00 – PHP 1,457,100.00. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.
SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.
Commitment to our Employees:
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
