Axos Business Center, Corp

About This Job

We are looking for a Senior Application Support Engineer to support and maintain mission-critical enterprise applications in a fast-paced production environment. This role combines application support, production operations, release management, troubleshooting, and technical incident response.

The ideal candidate has hands-on experience supporting .NET applications in production, performing root cause analysis, managing incidents, and collaborating with development, infrastructure, and business teams to ensure application stability and performance.

Key Responsibilities

• Provide L2/L3 application support for mission-critical business applications.
• Investigate, troubleshoot, and resolve production issues within established SLAs.
• Perform root cause analysis and implement preventive solutions to reduce recurring incidents.
• Monitor application health and system performance using monitoring and observability tools.
• Support release deployments, change requests, and production implementations.
• Collaborate with development, QA, infrastructure, and business teams to resolve technical issues.
• Analyze logs, application events, database activity, and system alerts to identify issues.
• Develop automation and shared solutions to improve operational efficiency.
• Participate in incident management, problem management, and post-incident reviews.
• Support high-severity production incidents and provide timely updates to stakeholders.
• Contribute to continuous improvement initiatives, operational procedures, and technical documentation.

Required Qualifications

• 3+ years of experience supporting enterprise applications in a production environment.
• 3+ years of experience with C#, ASP.NET, XML, and REST APIs/Web Services.
• 3+ years of experience with MS SQL Server and/or Oracle databases.
• Experience writing and troubleshooting SQL queries, stored procedures, and ETL processes.
• Experience with Azure DevOps, GitHub, or similar DevOps platforms.
• Experience with incident management, problem management, and release support.
• Strong understanding of the Software Development Life Cycle (SDLC) and Agile methodologies.
• Experience performing root cause analysis and implementing corrective actions.
• Strong analytical and troubleshooting skills.

Preferred Qualifications

• Experience with Dynatrace, AppDynamics, Splunk, or other monitoring tools.
• Experience supporting Windows Server, IIS, and enterprise web applications.
• Knowledge of F5 Load Balancers, networking concepts, and infrastructure support.
• Experience with ServiceNow or other ITSM platforms.
• Experience with Oracle Databases, SSIS, and enterprise integrations.
• Exposure to Linux/Unix environments.
• Experience supporting high-availability and business-critical systems.

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn More about working at Axos Business Center

Pre-Employment Background Check, Medical, and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment medical and drug screening. 

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.