About this SN - Last Mile Manger PUS - Jumia ( Full - Time ) role at Jumia
About Jumia:
Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.
Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.
In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.
Last Mile Manger PUS
Summary: The Last Mile Manager is responsible for overseeing the efficient delivery of goods to final destinations in the PUS region. This role plays a critical part in ensuring customer satisfaction through timely and accurate delivery while optimizing route efficiency and managing a team of delivery personnel.
Responsibilities:
- Coordinate and manage daily operations of the last mile delivery team.
- Optimize delivery routes to ensure timely and cost-effective delivery.
- Monitor delivery performance and implement improvements as needed.
- Manage and supervise a team of delivery drivers and support staff.
- Ensure compliance with all safety and operational procedures.
- Collaborate with logistics and warehouse teams to streamline processes.
- Handle customer inquiries and resolve delivery-related issues promptly.
Qualifications:
- Bachelor's degree in logistics, supply chain management, or related field.
- Proven experience in logistics or delivery operations management.
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Proficient in using logistics software and tools.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle pressure effectively.
We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
