End Date

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Flexible Working Options

Job Description Summary

Job Description

• Years of exp - 3 - 5 years
• Must have Skill -

   - Experience in Dynatrace would be desirable
   - Experience with AI would be desirable
   - Experience of Automation would be desirable

• Tracks budgets and brings variances to the attention of senior colleagues while working within established budgeting systems.
• Meets customer needs related to simple products and services while following standardised protocols and/or provides back-office support to a customer advisor team.
• Delivers prescribed outcomes by working as directed within established data management systems and procedures.
• Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required.
• Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services.
• Reviews non-compliance issues within current IT Security processes, systems, and procedures, and works with guidance to ensure solution of ad hoc problems within the assigned unit/(sub)discipline.
• Helps others use and benefit from the existing knowledge management systems.
• Responds to individual and team objectives and invests in improving personal performance by growing own skills and capabilities, coaching others when required.
• Investigates questions related to existing programmes, processes and procedures.
• Analyses customer needs and defines and delivers prescribed products by performing designated development/engineering activities using established systems.
• Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers.
• Keeps track of risk parameters and identifies and reports any major deviation to more senior colleagues while working within established risk management systems.
• Uses product specifications to design test procedures and standards.