About this Senior Manager, Mortgage Retention and HELOC Strategy role at Eqbank
Join a Challenger
At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.
We can’t wait to get to know you!
Reporting to the Senior Director, Strategy and Operations, and working alongside senior management, the Senior Manager, Mortgage Retention and HELOC Strategy is responsible for devising strategies and launching initiatives to drive maximum customer retention and delightful customer experiences, as well as growth and profitability of our Home Equity Line of Credit (HELOC) product, while balancing return on equity requirements and risk reward trade-offs.
This role is part of Residential Lending Strategy, working closely with the Product Team, and requires strong senior leadership communication and presentation skills. The incumbent is responsible for driving cross-functional initiatives with key stakeholders (e.g. Renewals, Credit, Sales, Operations, Finance, and Risk).
The Core Responsibilities
Let's Talk About You
Knowledge/Skill Requirements:
- Product management and product development.
- Influencing senior executive decisions.
- Enthusiastic, thorough, inclusive, and results-oriented; ability and desire to help others thrive in a dynamic team-oriented environment.
- Excellent verbal and written communication skills, ability to communicate on a broad spectrum (from deep technical discussions to high level executive vision).
- Understanding of workplace collaboration tools (Microsoft Office, JIRA, and others) to achieve efficiency.
- Strong attention to detail.
- Work experience in facilitation and fact-based problem solving to resolve complex issues and drive actionable outcomes.
- Mature, confident, personable, professional presence.
- Ability to work in ambiguously defined situations with minimal supervision.
- Strong organizational skills: demonstrated ability to manage time and adhere to tight deadlines.
- Excellent interpersonal skills, with proven track record of developing relationships and maturity to interact with Senior Executives.
- Ability to communicate technical, digital-focused, or conceptual information and ideas effectively to individuals unfamiliar with the subject material, including senior management, regulators, etc.
- Ability to deliver creative & effective solutions to retain customers in a rapidly changing banking environment, against significant incumbent competition.
- Ability to understand, prioritize and sequence rapid change considering customer demand, business need, technical challenges and operational risk.
- Be a key contributor to the evolution of Equitable Bank’s product roadmap at an enterprise level.
- Ability to prioritize assignments, projects and handle multiple competing priorities (multi-tasking) within restricted time constraints.
- Problem solver with sound judgment who takes initiative, accepts ownership and accountability.
- Relentless focus on customer experience.
- Independent, self-motivated, and enthusiastic.
Job Complexities / Thinking Challenges:
Key Areas of Focus
Key Technical Accountabilities:
- Launch and see through to completion product initiatives that will deliver against the company’s strategic roadmap.
- Manage discrete budgets associated with individual initiatives.
- Provide subject matter expertise on products, solutions, partnerships, and tools to enable the Bank’s strategic objectives specifically as it pertains to renewals related initiatives.
- Maintaining awareness of industry developments, market conditions and competitor offerings to continue to build product features.
- Conduct vendor management activities with key external stakeholders such as Brokers or other service providers to the Bank
- Ensure compliance with regulatory and legal requirements.
- Lead the Senior Analyst and any rotational students
- Effective collaboration with other internal and external stakeholders will be critical to success in the role.
- Must be able to effectively lead and execute program initiatives through others.
- The incumbent will report to the Senior Director, Strategy and Operations
- The incumbent will often work closely with various internal departments (e.g. Credit, Sales, Marketing, Project Management, Legal & Compliance, Deposit Services, Finance, Technology, etc.) to gather information and interact with other business unit heads.
- The incumbent will need to interact with external stakeholders (e.g. technology vendors, research firms, consulting firms, etc.) to define solutions, optimize usability, or gather data/market intelligence
- The incumbent works in a standard office environment, with in office collaboration being a key focus.
- The workload is demanding and subject to tight timeframes to produce results. There is frequently a need to re-prioritize activities.
- Hybrid work is expected with 1-5 days in person depending on the level and seniority of the role.
Leadership Accountabilities:
Key Internal and External Contacts:
Physical Demands / Working Conditions:
Equity, Diversity & Inclusion
EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.
We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.
As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
To learn more, visit eqb.investorroom.com and eqbank.ca.
