About this Senior E-commerce Operations Executive role at Dyson
About Dyson
Dyson is a family-owned technology company with over 7,000 people globally - a third of whom are engineers and scientists. We are growing fast. Research, Design and Development is the heart of Dyson products. Our people are focused on enabling hardware and software to work together, developing intelligent machines which understand and react to their environment to deliver superior performance. To this end, we invest over £7m per week into research and development and have over 200 live technology projects as well as 50 active research programmes with 40 universities. We plan to spend £100m over the next three years on external technology investments and have pledged to invest £1bn in the development of next generation battery technology. There is plenty to talk about.
Job Summary
The E-commerce Operations Executive is responsible for managing and optimizing day-to-day e-commerce operations across direct-to-consumer and marketplace channels. The role ensures operational accuracy, inventory availability, financial compliance, partner management, and seamless execution of campaigns while coordinating closely with internal stakeholders including Supply Chain, Finance, Customer Service, Payroll, Retail, and external partners such as platform partner for marketplaces.
Required Skills & Competencies
Technical Skills
Core Competencies
E-commerce platform operations (Magento or similar)
Analytical thinking and problem-solving
SAP ERP; Ariba; Vistex
High attention to detail and operational discipline
Inventory planning and stock allocation
Stakeholder and vendor management
Purchase orders and financial reconciliation
Cross-functional collaboration
Advanced Microsoft Excel; data analysis and reporting
Time management and prioritization
Shopee, Lazada, and TikTok Shop operations
Clear communication and coordination
Tax invoices, claims, accruals, and documentation
Process improvement mindset
Key Responsibilities
1. Channel Operations & Customer Fulfilment
• Manage daily DTC and marketplace operations, including order validation, fulfilment tracking, refunds, returns and exceptional cases.
• Resolve discrepancies with Customer Service, Finance, Supply Chain and marketplace partners, while maintaining accurate process documentation and trackers.
2. Inventory & Campaign Readiness
• Allocate inventory across the DTC website, Shopee, Lazada, TikTok Shop, retail stores, external merchants and corporate accounts in line with demand and commercial priorities.
• Monitor stock health and synchronisation, coordinate transfers, mitigate overselling and fulfilment risks, and lead pre- and post-campaign inventory reconciliation.
3. Marketplace, Affiliate & Vendor Management
• Serve as the operational contact for marketplace agencies, affiliate networks and service providers, coordinating collections, service recovery and customer communications.
• Validate ShopBack and Rakuten transactions, resolve disputes, maintain accurate records and ensure timely, accurate commission payments.
4. Merchandising, Content & Promotions
• Manage Magento product content and merchandising, including listings, specifications, imagery, categorisation, pricing, markdowns, coupons, promotional mechanics, banners and featured collections.
• Perform quality checks, support product launches, align on-site merchandising with campaign and stock priorities, and recommend improvements to conversion and customer experience.
5. Procurement, Invoicing & Financial Control
• Create and manage purchase orders in Ariba/SAP, coordinating vendor payments, goods receipts, budget utilisation and funding availability.
• Generate SAP tax invoices, fulfil marketplace invoice requests and maintain complete supporting documentation.
• Reconcile marketplace, SAP and internal records, investigate variances, and provide Finance with supporting evidence and business justification.
6. Promotions & Claims Management (Vistex)
• Validate promotional claims against approved agreements, campaign mechanics and budgets; prepare justifications and secure approvals before accrual.
• Raise and monitor accruals, process settlements, reconcile estimates to final values, resolve discrepancies and maintain audit-ready records.
7. Employee Purchase Programme
• Validate employee purchases and discount compliance, calculate taxable benefits, coordinate monthly Payroll submissions and resolve employee enquiries.
8. Stakeholder Coordination & Continuous Improvement
• Coordinate cross-functional teams, marketplace agencies and affiliate partners to deliver campaigns and operational priorities.
• Escalate issues promptly, support business continuity, improve processes and strengthen cross-functional alignment.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
