About this Sales Support role at Rhenus
What You Can Expect:
What you’ll be doing
Check Tariff or/and coordinate with Local pricing/procurement/Overseas offices/agents to obtain relevant rates;
Preparation of quotations based on the instructions given by the sales and timely submission to sales/ customers;
Follow up on quotation with Customer (existing Customer) or Sales (new Customer) to get indication or feedback, and working in Ticketing System;
Provide the pricing/ procurement team with a detailed feedback from customers;
Prepare Job Instruction Form/ Customer SOP and cost summary, and handover to operations;
Assist Sales or coordinate with Operation staff to update customers’ reports if required;
Handle escalation from Operations for differences on actual overseas invoices vs cost summary;
Handle escalation from Operations on Commercial items covered on the Quotation;
Use of software solutions such as Ticketing System as well as Tariff / Rate Tools;
Ad hoc task assigned
What You Bring:
What skills & experience you’ll bring to us
Must have at least 3 years’ experience in marketing, freight forwarding business or related fields.
With 3 years' experience or more as Sales Support in freight forwarding (A&O)
Computer literate.
Excellent attention to detail.
Strong communication skills, both verbal and written.
Ability to manage workloads effectively and meet deadlines.
Good team player.
Possess a positive customer-oriented mind set.
