About this Sales Manager - Contact Centre role at Splend
About us
You'll be excited to work in this role if...
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You get excited by building and coaching high-performing sales teams, and get a buzz out of watching your people grow.
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You’re eager to lead an ambitious, fast-growing business that's fast-tracking the shift to electric vehicles.
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You're energised by data and love using it to sharpen strategy and unlock more value from a pipeline.
About the role
Based out of our Sydney HQ, the Sales Manager plays a key role in helping Splend hit and exceed its sales and growth targets. Leading a team of 11 phone-based Sales Consultants across VIC and NSW, you'll deploy strategies, training and insights to help the team succeed, while helping execute the Splend Global Excellence Sales program across Australia. We're looking for someone with big ambitions and a genuine interest in building an effective and scalable sales platform to help us achieve our goals.
What you'll be doing
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Lead, coach and develop a team of 11 phone-based Sales Consultants across VIC and NSW, driving performance and career growth.
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Help execute the Splend Global Excellence Sales program, embedding best-practice processes and standards across the team.
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Drive sales growth, lead conversion, call quality and customer upgrades across the phone-based sales function.
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Manage performance across multiple lead channels, ensuring the team is resourced and prioritised to maximise conversion and pipeline quality.
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Use sales and pipeline data to inform performance decisions, coach consultants and ensure the CRM is fully leveraged for accurate reporting.
What you'll bring to Splend
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3+ years' experience in a sales leadership role, having led a team of 5+ sales reps, coaching and developing team members to deliver exceptional performance.
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Experience managing multiple lead channels within a sales contact centre environment.
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Comfortable working with data, using it to manage performance and identify opportunities within the sales pipeline.
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Strong working knowledge of CRM systems and pipeline management, with a naturally collaborative, positive and energetic leadership style.
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Able to travel occasionally to VIC as needed.
Our benefits
💰 Commission: earn based on your performance with uncapped commission
🎂 Day off for your Birthday!
🚘 Salary packaging with 15% employer contributions for Electric Vehicles
📖 Dedicated Learning & Development platform
💭 Employee Assistance Program
🎉 Socials: budget for team and company wide social initiatives
Our Process
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Intro with our Talent team to understand your background, aspirations, and answer your questions.
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Interview with the hiring manager to discuss your experience and how it aligns with this role.
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Where it applies, we’ll ask you to complete a practical case study.
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Final interview to discuss Splend’s long-term vision and to check any remaining questions.
Diversity & inclusion
At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
If this role sounds like you, but you're not quite sure if you meet every requirement, apply anyway. We're interested in the whole person - your attitude, your potential, and what you'd bring to the team - not just a checklist of credentials. We'd rather hear from you than have you talk yourself out of it.
When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
