About this Rooms Controller role at Marriott Vacations Worldwide
At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Rooms Controller at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Hourly Wage: $23.30
Shift: 1st/2nd; must be available to work weekends and holidays
Position type: Full Time
Where great benefits lead to a life fulfilled.
Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
*Benefit Eligibility will vary by position
Site Specific Perk:
Free parking
Department celebrations
Associate Appreciation Week
Monthly associate recognition and reward programs
Company branded winter coat, uniforms and work shoe stipend provided
Discounts on local food, fitness, recreation
As a Rooms Controller, a typical day will include:
Assigns a room according to guest requests and preferences whenever possible.
Reviews/Tracks/Accommodates requests for room/check-out changes when possible.
Performs duplicate reservation checks; block rooms.
Confirms reservations and cancellations.
Communicates to appropriate staff that there are guests who are waiting for an available room.
Organizes and coordinates check-in/pre-registration procedures for arriving groups.
Reviews requests for late check-outs and approves according to occupancy.
Guest Experience and Company Standards
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Rooms Controller at MVW:
Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
