Jobs Companies Datamark, Inc. Project Analyst

About this Project Analyst role at Datamark, Inc.

Datamark, Inc. · Onsite · San Antonio, Texas, United States

The Project Analyst is directly responsible for business analysis of current state processes and systems for the project. Specific job tasks include comprehensive documentation of data analysis and reporting processes and associated tools and technologies. Additionally, the Project Analyst participates in business planning, needs analysis, and business risk assessment, and consults with the customer on how to best support their business goals.

Primary Responsibilities:

  • Proactively communicates and collaborates with external and internal customers to analyze information needs and requirements in order to deliver analysis and reports as needed
  • Establishes effective working relationship with client
  • Elicits requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis
  • Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs
  • Clearly articulates ideas and thoughts verbally
  • Accurately prepares written business correspondence (to include presentations) that is coherent, grammatically correct, effective, and professional
  • All other duties as assigned

Requirements

  • Bachelor degree in Business or Engineering discipline preferred, or equivalent work experience 
  • Field Experience: 
  • At least 2 years of client interface experience required (ex: technical sales, consulting, product management, client management, or business development) 
  • At least 2 years of experience in a position requiring data or business analysis

Required Skills:

    • Must have high proficiency in creating meaningful reporting data as well as documenting business requirements to support the same. 
    • Advanced level skills with Microsoft Office suite of tools including Word, Excel, Visio, and PowerPoint 
    • Beginner to Intermediate SQL skills, should be able to build and/or existing modify queries.  
    • Ability to create reports on Power BI (Preferred, but not required. If not, already possess should be willing to learn).Effective analytic and problem-solving skills 
    • Creative and innovative 
    • Must have excellent English written and verbal communication skills 
    • Able to effectively communicate high-level concepts and low-level details 
    • Able to interact professionally with a diverse group, executives, managers, and subject matter experts 
    • Able to work with minimal supervision 
    • Able to prioritize workload and meet deadlines 
    • Able to successfully engage in multiple initiatives simultaneously 

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary)
  • Paid Time Off
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
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About Datamark, Inc.

DATAMARK, Inc. is a prominent Contact Center and Business Process Outsourcing (BPO) company based in El Paso, Texas, established in 1989. It serves Fortune 500 companies and major enterprises, operating across the U.S., Mexico, and India. Our services include omnichannel, multilingual contact center solutions, dynamic BPO, and digital mailroom solutions, all enhanced with Robotic Process Automation (RPA) and Artificial Intelligence (AI). Datamark prioritizes driving value and business growth for our clients, ensuring exceptional interactions through our customer experience ecosystem. Guided by Lean Six Sigma methodologies, we collaborate with clients for process enhancement, aiming for operational excellence and lasting partnerships. Datamark, emphasizes innovation, reliability, and a forward-looking approach to outsourcing.

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