Hodge Jones & Allen LLP have an exciting opportunity for a Legal Assistant / New Client Advisor working within the Personal Injury team. The primary responsibility will be to receive and screen calls from those seeking HJA’s legal services. This is an office based, administrative role working within a busy and friendly team.   

You will be dealing with a high level of incoming calls which will require a sensitive and professional manner, alongside good interviewing skills to assess how to direct clients to the appropriate services within the firm. There will also be scope to assist with the firm’s marketing initiatives. You will be a member of our front-line response team required to handle enquiries thoughtfully and speedily to achieve high lead to case conversion rates.

Requirements

• A confident communicator, interacting with a varying range of clients and dealing with their enquiries in an understanding and professional manner, at all times. 

• Skilled at listening, with an ability to discuss and understand complex legal situations with clients in a supportive and non-judgmental way.

• Receiving incoming calls/making outgoing calls and dealing with new enquiries within the Personal Injury team.

• Through careful listening and questioning, gain an insight into the client’s requirements and assist as far as possible.
• Previous experience in a similar role or wish to gain experience in the legal field is preferable.
• Good analytical, IT and literacy skills, be methodical, able to work using your own initiative, with a flexible attitude.

Benefits

We offer a competitive and comprehensive benefits package designed to support your well-being, work–life balance and professional development, including:

• Generous annual leave (22–27 days depending on role), plus Christmas shutdown and additional birthday leave
• Extra paid leave for volunteering, moving house and study (up to 5 days)
• Long service recognition leave at 10, 15 and 20 years
• Pension scheme (3% employer contribution, 5% employee, with salary sacrifice option)
• Life assurance (2x salary) and Group Income Protection (up to state pension age)
• Enhanced maternity and paternity pay (subject to qualifying service)
• Wellbeing support, including Mental Health Champions, First Aiders and an Employee Assistance Programme
• Cycle to Work scheme and season ticket loan (post-probation)
• Employee referral bonus scheme
• Discounted legal services and access to an extensive Employee Benefits Portal (gym membership, health plans, private medical insurance, dental, cinema and retail discounts)
• Eye care contributions
• Complimentary office fruit deliveries twice weekly
• On-site social space with pool table and subsidised bar