What is the opportunity?

As an Operations Associate - Fulfillment & Imaging Group, you will be responsible for performing daily oversight of complex processes and providing analysis and customer service support for exception-based, complex, and/or highly specialized operational processes. You will maintain applications, including granting access and loading documents. You will liaise with various operations departments to research and investigate inquiries and issues and resolve concerns with the aim of providing seamless operations service experience.

What will you do?

• Provide customer service and liaison support for individuals requiring research, problem resolution, or information from other Operations departments, RBC Business Units, external customers, or industry participants. Address escalated questions independently or escalate to your Team Lead or Manager following established procedures.

• Deliver specialized analytical and processing support for exception-based, complex, and highly specialized processes. Accurately review, verify, and record data into departmental systems.

• Process Canada Revenue Agency notices, including Requirement to Pay (RTP) and Request for Information (RFI) submissions.

• Drive process improvements by identifying opportunities to reduce risk or increase efficiencies. Recommend process changes and system modifications and participate in testing and implementing new systems and processes as required.

• Train and mentor other Operations team members, serving as a resource for their development.

• Perform additional duties as assigned.

What do you need to succeed?
Must haves:

• Strong verbal and written communication skills to effectively convey information and collaborate with colleagues and clients.

• Working knowledge of MS Office, including Excel, PowerPoint, and Access.

• Continuous learning mindset with willingness to cross-train across team desks and expand your skill set.

• Business acumen to understand and support daily operational needs on an ongoing basis.

• Independent execution capability to work efficiently and accurately on exception-based, complex, and highly specialized processes with minimal supervision.

• Strong customer service orientation with excellent organizational skills, attention to detail, and commitment to confidentiality.

• Bachelor's degree from an accredited university, OR

• High school diploma or equivalent AND 3+ years of experience in securities, banking, technology, or a related industry.

What’s in it for you? 

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities. 

• Access to a variety of job opportunities across business.

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.