Leave Management Analyst (Night Shift)

As a Leave Management Analyst, you will be an essential member of the team who will liaise with stakeholders and colleagues of different levels.

What can you expect?

• Opportunity to enhance your skills and knowledge on Leave Management and work in a global, diverse, forward-thinking environment where everyone is encouraged to be a leader and shape their career

• You will be joining a leading professional services company in the areas of risk, strategy and people, with a 150-year heritage of shaping industries, driving innovation and serving the public good

• A fast-paced, exciting and friendly culture

• You can rest assured a high value is placed on diversity and we work to foster understanding, inclusion, and innovation in the workplace

• You will be doing meaningful, challenging work, and can look forward to a career with many opportunities to learn, grow, and advance

What you will be rewarded with?

• A culture of belonging, innovation, collaboration, internal mobility and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields

• Competitive pay, full benefits package

• Generous paid time off for vacation, sick, company holidays and time to give back to your community; flexible work culture

• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations

We will rely on you to:

• Utilizes case management software to effectively manage end-to-end process of employee leaves: through employee's return-to-work and/or transition to LTD; includes, but is not limited to, following the wizard based questions to confirm policy applicability/eligibility and explain job protection rights; initiating required correspondence; liaising with 3rd party vendors for medical information; confirming and documenting FMLA related absences and completing all required tasks as indicated by the case management software work/task list. 

• Follows Standard Operating Procedures (SOPs) and company policies as well as Local, State and Federal guidelines, for all leave types at all times, to ensure compliance and minimize risk; escalates cases to higher level for guidance and resolution. 

• Updates and maintains the HR Systems of Record with all information pertaining to an employee’s leave; includes, but is not limited to, updating the employee’s record to stop/start/reduce pay in compliance with leave policy approval/denial, updating the employee’s attendance record, and documenting all activity into case management tool. 

• Provides timely, accurate and detailed leave of absence policy, job protection, and leave approval/denial communications to employees and their managers/HR business partners by initiating required correspondence and notifications within AbsentSoft; provides supporting research and documentation for situations that require escalation. 

• Utilizes data and reporting from case management tools used by US Leave Management to ensure that Service Level Agreements (SLAs) are met and/or exceeded; communicates effectively with Tier 1 Customer Service Representative to ensure customer service SLAs are met and/or exceeded. 

What you need to have: 

• Bachelor’s Degree Holder.

• Effective communicator, both verbally and written, with strong interpersonal skills

• Demonstrable experience in handling employee or customer concerns

• Ability to adapt and be flexible in a dynamic environment

• Excellent organizational skills and collaborate with colleagues

• Proficient skills with MS Office Suite – Excel, Word and PowerPoint

• Amenable to work on Night Shift

What makes you stand out:

• Experienced working in HR with sound background in Shared Services or supporting global colleagues

• Experienced BPO professional with experience handling US clients.

• Sound knowledge on group benefits with emphasis on leave – STD/LTD, maternity, parental, Workers Compensation, etc.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being