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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Title: Lead Technician

Department: Facilities Management / Engineering / Operations

Position Summary: The Lead Technician provides technical leadership and hands-on expertise in maintaining building systems and equipment. This role oversees daily maintenance operations, leads a team of technicians, ensures compliance with safety standards, and maintains optimal building performance to support tenant satisfaction and asset value.

Main Responsibilities

• Multi-trade skills - electrical, mechanical, plumbing and carpentry.
• Manage day-to-day facilities operations by maintaining a world-class working environment to 
create a wonderful workplace experience for its employees. 
• Attend to general employee request, set-up, minor repair, AC adjustment, etc.
• Inspecting buildings to confirm safety standards, identifying, planning, and reporting major areas 
needs for repair. 
• Assist in special events within the office 
• Assist with critical out-of-hours issues & participate as a key team member in responses to 
emergency situations when necessary.
• Multi-skilled technician is expected to respond to a service call and make a determination if it can 
resolve locally after obtaining the required parts and tools. 
• Coordinate the repair with the FM team and/or local contractor. 
• Multi-skilled technicians have technical knowledge, experience, maturity of the site maintenance 
deliverables and can produce/handwrite shop drawings. 
• Regular sites walk through inspection, documentation of faults found, reporting of faults, 
recommendation to rectify faults, rectification, updating of status until closure of fault.
Service Delivery
• Coordinate with FM team and/or local contractor if can't be repaired locally by the handyman / 
MST. 
• Coordinates with Facilities Manager, fellow MSTs, coordinators, HK personnel, landlord personnel 
and vendors to ensure that all tasks will run according to plan.
• Conduct daily walkthroughs to ensure a world-class working environment.
• Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer 
service.
• Identify opportunities for improved operation and service excellence, making recommendations 
for conduct site inspections and assessments to ensure all building procedures and performance 
measures are always maintained and the provision of a safe workplace.
• Provide information and directions to vendors, facilities staff and other service providers as 
required to ensure excellent coordination and execution of work, with minimal disruption.
• Provide events support, meeting and conference facilities as required.
• Other duties that may include but are not limited to equipment maintenance, landlord relations 
and management of building access passes. 
Client Relationship Management
• Comply with all requirements of the client contract and meet or exceed Key Performance 
Indicators.
• Deliver an exceptional quality of service, as reflected by client feedback.
• Coordinate site operations in accordance with all agreed policies, procedures and contract scope

Required Qualifications:

Education and Experience

• High school diploma or equivalent required; technical certification or associate degree in a related field preferred
• 5-7 years of experience in building maintenance or facilities operations
• 2-3 years of supervisory or lead experience
• Experience with commercial building systems and equipment

Technical Skills

• Strong working knowledge of HVAC, electrical, plumbing, and mechanical systems
• Familiarity with building automation systems (BAS) and energy management
• Ability to read and interpret blueprints, schematics, and technical manuals
• Proficiency with CMMS software and basic computer applications

Certifications (Preferred)

• HVAC certification or EPA Universal CFC certification
• Electrical or plumbing license (where applicable)
• OSHA 10 or 30-hour safety certification
• CPR/First Aid certification

Competencies:

• Strong leadership and team management abilities
• Excellent problem-solving and troubleshooting skills
• Effective communication with diverse stakeholders
• Ability to prioritize multiple tasks and work under pressure
• Commitment to safety and quality standards
• Customer service orientation

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.