About this Lead Order Management Administrator role at NTT
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
The Lead Order Management Administrator has significant relevant experience and is responsible for managing customer orders and coordinating with various cross functional teams to ensure smooth order fulfilment.
This role may be required to process invoices to ensure accurate billing and requires attention to detail, strong organizational skills, and effective communication.
This role acts as a point of escalation and is responsible for coaching and mentoring less experienced members of the team.
- Reviews and processes orders, ensuring compliance with guidelines and rules set in place.
- Tracks and reports status of all orders to sales teams, updating in a timely manner.
- Receives and reviews customer orders to ensure accuracy and completeness.
- Enters orders into the system and track their progress throughout the fulfilment process.
- May be required to generate invoices based on approved orders, ensuring accuracy of pricing, discounts, and terms.
- May be required to verify billing information and addresses discrepancies if needed.
- Ensures that customer orders (and if required invoices) align with contractual terms and pricing agreements.
- Collaborates with cross functional teams to address any order discrepancies.
- Communicates with customers or relevant internal stakeholders regarding order status.
- Addresses customer and/or internal stakeholder inquiries and resolve concerns in a timely manner.
- May work with internal stakeholders to update customer profiles and relevant information in the system.
- Enters order details accurately into the system and update relevant databases.
- Ensures all necessary information is captured for accurate reporting.
- Conducts quality checks on orders to prevent errors and discrepancies.
- Ensures all documents and data are complete and accurate.
- Distributes monthly booking reports and status of orders, including a report of all found order issues in order to inform relevant stakeholders.
- Performs any other related task as required.
- Acts independently to determine methods and procedures on new assignments.
- Ability to effectively manage a team.
- Attention to detail and accuracy in processing orders.
- Familiarity with order management software or systems.
- Strong communication skills for interacting with customers and cross-functional teams.
- Problem-solving abilities to address order discrepancies.
- Organizational skills to manage multiple orders and tasks simultaneously.
- Significant proficiency in Microsoft Office applications, especially Excel.
- Customer-focused mindset with a commitment to providing excellent service.
- Adaptability to changing priorities and a fast-paced environment.
- Possess a proactive and systematic approach to work.
- High school diploma or equivalent qualification.
- Significant relevant demonstrated experience in order fulfilment administration or related roles.
- Some relevant team leader experience gained within a similar environment.
- Significant solid demonstrated experience gained within a global IT services organization is advantageous.
- Significant demonstrated billing experience as part of an order fulfilment administration or related role.
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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