ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced JUNIOR TEAM LEADER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• Support daily team operations by monitoring productivity and quality, conducting regular audits, and ensuring compliance with client processes and company standards.
• Provide coaching and guidance to team members, assist with escalations, monitor performance.
• Support the Team Lead in achieving operational goals.

Requirements

• At least 1 year of BPO experience
• At least 1 year experience as Team Lead/SME/Senior Agent
• Experience providing coaching, feedback, and performance support to team members
• Strong attention to detail
• Proficient in Microsoft Office and Google Workspace
• Excellent written and verbal English communication skills​
• Amenable to work ONSITE in Buendia, Makati
• Willing to work on night shifts​

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills
• Fixed Weekends Off

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives