ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Key Responsibilities:

• Coordinate all aspects of the patient intake process, including referrals, registration, and initial appointments.
• Manage scheduling for patients and clinical staff to optimize efficiency and patient satisfaction.
• Verify insurance coverage, obtain authorizations, and ensure financial documentation is complete and accurate.
• Maintain and update patient information in the Electronic Medical Record (EMR) system.
• Serve as the main administrative contact for patients, addressing inquiries and providing guidance on next steps.
• Collaborate with clinical and administrative staff to ensure continuity of care and timely service delivery.
• Monitor patient progress through the care process and assist with follow-up coordination as needed.
• Support compliance with HIPAA and other regulatory standards in all patient interactions and recordkeeping.

Requirements

• At least 6 months BPO experience handling a Healthcare Campaign

• Must have experience with EMR (Electronic Medical Records)

• Excellent organizational and time management skills.

• Good verbal and written English skills

• Ability to work independently and as part of a team.

• Detail-oriented with a strong commitment to accuracy and quality.

• Ability to adapt to evolving workflows and systems

• Willing to work onsite in Shaw Blvd, Mandaluyong
• Amenable working night shift
  

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives