ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

Our U.S.-based client, providing dental care services to nursing homes, is looking for a Medical Accounts & Billing Coordinator to join their growing team.

This is a customer-focused administrative role where you'll manage outstanding resident accounts, communicate with responsible parties regarding unpaid invoices, maintain detailed account records, and ensure all follow-up activities are completed accurately and on time. Success in this role requires excellent organisation, strong customer service skills, and the ability to confidently manage multiple priorities throughout the day.

While previous experience with the client's internal systems is not required, you must be confident learning new software and working across multiple systems. Previous experience in billing, accounts receivable, customer service, healthcare administration, or collections will be highly advantageous.

PLEASE NOTE:

• Working Hours: Monday – Friday, 3:00 PM – 00:00 AM South African time (subject to daylight saving time).
• Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
• Work Environment: Fully remote.

Key Responsibilities:

• Manage outstanding balances for nursing home residents.
• Review customer accounts in QuickBooks to identify outstanding balances.
• Contact responsible parties regarding unpaid invoices via phone and email.
• Record every customer interaction accurately within the internal tracking system.
• Schedule follow-up reminders and collection activities.
• Verify insurance and eligibility information where required.
• Maintain detailed and accurate notes on every customer account.
• Work across multiple internal systems while ensuring accurate record-keeping.
• Handle frequent inbound phone calls while effectively managing existing workload.
• Prioritise daily tasks to meet deadlines and service expectations.
• Manage customer correspondence through Microsoft Outlook.
• Assist with Medicare/Medicaid-related billing activities.

Minimum Requirements:

• Previous experience in customer service, billing support, accounts receivable, collections, administration, or another client-facing role.
• Excellent verbal and written English communication skills.
• Exceptional customer service and relationship-building skills.
• Strong organisational skills with a high level of accuracy and attention to detail.
• Strong multitasking and time management abilities.
• Comfortable discussing outstanding accounts and payment-related queries with customers.
• Ability to remain calm, professional, and empathetic when dealing with upset or frustrated customers.
• Strong listening, problem-solving, and follow-up skills.
• Confident working across multiple computer systems and learning new software.
• Proficient in Microsoft Outlook, Excel, and the Microsoft Office Suite.
• Reliable, accountable, and able to take ownership of your workload.

Advantageous Experience:

• Accounts Receivable or billing experience.
• Experience within medical, healthcare, dental, Medicare/Medicaid, or insurance administration environments.
• Experience using QuickBooks or similar accounting software.
• Experience working within a BPO or supporting U.S.-based clients.
• Knowledge of medical terminology.

The Ideal Candidate:

We're looking for someone who is:

• Customer-focused with excellent communication skills.
• Calm, patient, and professional under pressure.
• An excellent listener who can build rapport and trust with customers.
• Highly organised and able to manage multiple priorities effectively.
• Consistent in following up with customers and maintaining accurate records.
• Comfortable learning new systems and adapting to change.
• Reliable, dependable, and able to work independently in a remote environment.
• Proactive with a strong sense of ownership and accountability.

If you are not contacted within 14 working days, please consider your application unsuccessful.