Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Customer Service & Sales Operations Internship

Polanco, CDMX (Hybrid)

Position Summary

Thales is looking for a Customer Service & Sales Operations trainee will gain valuable experience by supporting both Customer Service and Sales Operations teams by assisting in various day-to-day activities. This role involves working closely with cross-functional teams to provide data analysis, report generation and customer service support. The ideal candidate will gain hand-on-experience in sales operations, customer service management, while developing key skills in communication, problem-solving, and data analysis.

Key Areas of Responsibility

• Responsible for the record and control of the order demand.
• Record and track of the forecast, sales and data regarding Orders.
• Track of sales data and forecast to manufacturing.
• Work alongside Customer Services and Sales Operations providing support in different tasks.
• Maintaining communications globally with different sites and teams.

Minimum Qualifications

• Currently enrolled in a degree program related to Business Administration, Marketing, Economics, or related field. (preferably be in the 5th semester or at least one year away from finishing credits)
• Intermediate-advanced English proficiency, oral and written.
• Strong communicator and negotiator, analytical, results-oriented, customer-oriented, a strong time manager, autonomous, honest, and empathetic, strong focus on helping customers and ensuring their satisfaction.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

What We Offer

• Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: 
• Elective Health and Dental plans.
• Company paid holidays, vacation days, and paid sick leave.
• Company provided Life Insurance.

Why Join Us?

Say HI and learn more about working at Thales click here.

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At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!