Jobs Companies DS Smith Customer Service Coordinator

About this Customer Service Coordinator role at DS Smith

DS Smith · Onsite · Riga

Job Responsibilities

  • Daily cooperation with Sales Managers and customers;
  • Coordination of orders, deliveries, and new projects;
  • Monitoring and control of warehouse inventory levels;
  • Administration of customer contracts;
  • Coordination and resolution of customer complaints, claims, and requests;
  • Data entry and maintenance in the company's information systems.

Candidate Requirements

  • Higher education;
  • Good command of English, both spoken and written (knowledge of Russian will be considered an advantage);
  • Excellent communication, planning, and organizational skills;
  • Ability to effectively manage multiple tasks simultaneously and set priorities;
  • High level of accuracy, sense of responsibility, and customer service orientation.

We Offer

  • Competitive remuneration based on your experience, knowledge, and competencies;
  • DS Smith offers a competitive and transparent bonus scheme that, following the probation period, provides an opportunity to earn up to an additional 50% of the base salary, depending on achieved results and individual performance;
  • 24/7 accident insurance;
  • Private health insurance after the probation period;
  • Gifts for work anniversaries and various employee recognition programmes;
  • Career and professional development opportunities within an international company;
  • Work in a professional, responsive, and supportive team;
  • Company events and team-building activities throughout the year;
  • A stable and long-term position within an international company.

Gross monthly salary: EUR 2000.
 

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About DS Smith

We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 60,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us! As the journe

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