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Job Description Summary

Job Description

JOB TITLE: Customer Consultant - Cavendish Online
LOCATION: Bristol

HOURS: Full-time – 40 hours. (Monday -Thursday 9.45am-7pm and Friday 9.45am-6pm).

WORKING PATTERN: Our work style is Hybrid, which involves spending at least two days, or 40% of your working week, in our Bristol Harbourside office. This will be agreed by your Line Manager.

This advertisement may close earlier than the stated deadline if we receive a high volume of applications. To ensure your application is considered, we encourage you to apply as soon as possible.

About this opportunity

Do you enjoy building relationships with customers and colleagues and a genuine desire to do the right thing, we’d love to hear from you.

Supporting our Cavendish Online business, we’re currently looking for enthusiastic and driven Customer Consultants. You’ll engage our customers, briefly understand their needs and signpost or transfer to the right person/team to meet those needs. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them.

This is a fantastic opportunity for a motivated and adaptable individual to make a real impact, helping ensure more customers receive the protection and support they deserve.

What you’ll need   

Telephony experience, evidenced through previous roles, high‑volume inbound or outbound calls, meeting call‑handling quality standards, or consistently adhering to telephony protocols.

Good interpersonal, organisational and communication skills, along with the ability to establish rapport quickly and make an excellent first impression. 

Meet or exceed defined KPIs, such as call handling time, productivity targets, and conversion rates.

Strong attention to detail ensuring calls and information is accurately processed and that work follows relevant internal and external rules, procedures, scripts, and regulatory requirements.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

If you’re excited by the thought of becoming part of our team, get in touch.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.