About this Associate III, Sales Support (Order Management) role at Ingram Micro
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Empower global commerce—one order at a time.
Who we are
We are the business behind the world’s brands. At Ingram Micro, we’re redefining distribution and shaping the future with cutting-edge technology. Operating in 57 countries and reaching nearly 90% of the global population, we help businesses run better, grow faster, and achieve their sustainability goals. Our people-first culture empowers 24,000+ associates to thrive in a diverse, inclusive, and values-driven environment.
How our team works
The Sales Support team plays a vital role in ensuring seamless order management and customer satisfaction. By collaborating across departments—from Credit Ops to Supply Chain—we help our partners deliver on promises and maintain operational excellence. Our work directly supports Ingram Micro’s mission to be the most valuable technology partner in the world.
Our values in action
At Ingram Micro, we believe success is built on Results, Integrity, Imagination, Courage, Responsibility, and Talent. Our team embodies these values by solving complex transactional challenges, proactively identifying sales opportunities, and ensuring every order is accurate and impactful. We foster a culture of collaboration, transparency, and continuous improvement—because it works when we work together.
Job Responsibilities:
- Order entry, order processing, contacting resellers for verifications
- Prepare accurate proactive and reactive customer quotations.
- Validate all quote data to ensure correctness before submission.
- Follow up with customers and partners to drive quote conversion into sales.
- Respond to inquiries from partners, customers, and internal teams regarding quotes, pricing, and product details.
- Maintain updated records of quotes, follow-ups, and customer communications.
- Overriding of PO prices and vendor prices
We’re looking for someone with:
- College graduate of any course; if High School Diploma, should have at least 2 years functional experience.
- Must have at least 2 years of Order Management and Quotation experience
- BPO experience in any LOB are also welcome to apply
- Background in supply chain or IT distribution is a huge advantage
- Good English communication skills
- Knowledgeable with MS Excel functions (vlookup, pivot, etc)
- Willing to work on day shift (NZ/AU time zone) and 10 days RTO/monthly
#LI-Hybrid
