Assistant Membership Administrator

About the Role

Support the Membership team in delivering a seamless member experience while assisting with applications, renewals, payments and day-to-day membership administration. This is an excellent opportunity to develop experience in membership, hospitality and customer relations.

Key Responsibilities

• Assist with processing new membership applications and supporting Membership Committee meetings.

• Follow up with members on joining and renewal fees through phone and email.

• Support new member onboarding, including preparing membership packs and RFID cards.

• Maintain accurate member records and assist with card replacements and member information updates.

• Monitor outstanding payments and support renewal and expiry processes.

• Assist with waiting list management and member enquiries.

• Support the Membership Manager with day-to-day administrative requirements.

• Maintain membership stationery, cards and other supplies.

What We're Looking For

• Previous experience in hospitality, customer service, administration or a similar role preferred.

• Good command of spoken and written English.

• Good working knowledge of Microsoft Excel and Microsoft Office.

• Excellent communication and interpersonal skills.

• Well organised, detail-oriented and comfortable working with numbers and records.

• Positive, proactive and member-focused attitude.