👋 About Us

NALA is building Payments for the Next Billion. Faster, smarter, and fairer transfers for everyone. Since 2022, we've grown our business 120x, grown the team from 9 to 150+, raised $50M+ from top-tier investors, and were named to the Forbes Fintech 50 in 2025 & 2026.

We operate two core products:

• NALA, our consumer app makes cross-border payments cheaper, faster and more reliable for the global diaspora. Allowing users to send money from the UK, US and EU to Africa and Asia.
• Rafiki, our B2B payments infrastructure, is powering global payments for global giants like MoneyGram & Western Union.

Our team includes alumni from Wise, Stripe, Monzo, Revolut, and CashApp — operators who've scaled world-class products. We act with urgency, think deeply, and put our customers first always.

At NALA, this isn't just a job. It's ownership, impact, and the chance to change global payments forever.

Join us in building Payments for the Next Billion.

🙌 Your Mission

Make NALA's London office the best place our team has ever worked! A space that runs flawlessly and feels unmistakably NALA. You'll own how it feels to walk through the door: the rituals that bring people together, a brilliant welcome for every new joiner, and the day-to-day operations that mean nobody has to think about whether the office works, it just does.

🎯 Your Responsibilities in this Role

• The office. Run our London (Canary Wharf) space day-to-day — supplies, vendors, facilities, health & safety and front-of-house. You make sure the place works and feels good to be in.
• Culture & experience. Own the rituals that make NALA, NALA. Things like socials, celebrations, team lunches, offsites and the in-office moments that bring people together.
• New joiners. Deliver a brilliant first day and first week; Desk ready, welcome sorted, onboarding logistics smooth — so people feel part of NALA from day one.
• People operations support. Keep our systems tidy (HiBob admin, benefits and perks), be the friendly first point of contact for everyday "how do I…" questions, and support the People team on projects.
• Support our executive leadership team where possible, acting as auxiliary support alongside their dedicated EAs.

🔥 Must-have requirements

• You've run an office or workplace before (office manager, workplace, EA-plus or similar) and you're proud of how it ran.
• You genuinely enjoy the people side — culture, events, making people feel looked after — not just the logistics.
• You're organised, proactive and high-agency: you spot what needs doing and do it without being asked.
• You're warm, approachable and discreet — people trust you with the small things and the sensitive ones.
• You're comfortable in a fast-moving scale-up where the to-do list changes by the hour.

💪 Nice to have requirements

• Exposure to HR systems (HiBob or similar), onboarding or benefits administration.
• Experience in a fintech, tech or other fast-growth environment.
• An interest in growing into People Operations — there's a real path here.

✅ Success in the role looks like

3-Month Metrics

• The London office runs so smoothly nobody has to think about it; vendors, supplies and facilities all on top of.
• Onboarding logistics fully owned — every new joiner's first week is seamless.
• First in-office social delivered end-to-end.
• Established as the person the London team goes to first — and trusts to sort it.

6-Month Metrics

• A full culture calendar running, including at least one larger team moment (offsite / all-hands social) delivered end-to-end.
• HiBob, benefits and perks administration tidy and reliable.
• Strong, measurable team feedback on the in-office experience.

➡️ Interview Process

You will need to first submit your application through our ATS Workable. There is no need to submit a Cover Letter.

If successful you will be selected for our interview process which has 4 stages:

1. [30mins] Interview with the Talent Team
• In this stage we want to get to know you a bit more and follow up on your experience and motivations. The best preparation would be to really know why you applied for the role (i.e. your application questions)
2. [1hour] Interview with the Hiring Manager (People Team)
• In this stage, we want to get to know you and your experience deeply and we will focus closely on your experience as detailed on your CV. The best preparation is to just know what's on your CV really well 👍
3. Assessment and assessment review interview
• We'll give you a short, practical task based on a realistic scenario for this role (e.g. planning an office moment or handling a workplace situation).
• We'll go through your submission with you, allowing time for you to present and field questions related to the task
4. [45mins] Leadership Interview(s)
• The final interview will involve speaking with a member of our leadership team about your motivation for the role and will be a great opportunity to ask any questions you have about the business.

⭐️ Benefits

• Private Medical Insurance: Full medical cover through a leading UK provider, because your health comes first.
• Life Insurance: 3x salary cover, giving you and your family peace of mind.
• 27 Days Off Plus UK Bank Holidays: Take the time to decompress. Working at a startup is hard!
• Birthday Leave: Celebrate your special day with a bonus day off to take off in that month.
• Enhanced Parental Leave: We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period)
• Enhanced Pension: Salary sacrifice pension scheme via Penfold giving you flexibility and control on how you save for your future!
• Global Workspace: Get access to WeWork locations worldwide.
• Learning Budget: Fuel your growth with $1000 annually for learning and development.
• Sarabi: Themed snacks and Friday lunch focused on building great working relationships with the team.
• Monthly Socials: Join fun social events every month for great times.
• Free Coffee: Enjoy barista-style coffee at your fingertips.