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About the Role & Program

Workforce Management provides tools, systems, processes, and knowledge to optimize labor strategies in an ever-evolving environment. Our main priority is our Cast Members—we strive to create a world-class workforce that inspires and delivers magical guest experiences throughout Walt Disney World. We partner closely with our fellow labor, operations, and business partners to ensure the right number of Cast Members are in the right place at the right time, aligning workforce needs with guest demand through data-driven strategies.

The Transformation, Analytics, & Strategy team serves as the analytical engine behind Workforce Management, using data analysis and critical thinking to improve staffing and workload processes. We apply principles from industrial engineering, data science, and operations research to drive both labor planning and operational efficiency. Our work includes:

• Conducting time studies to inform labor standards and staffing models

• Leveraging predictive analytics, simulation modeling, and optimization techniques to support strategic decision-making

• Building dynamic visuals and dashboards to tell a story with data and create actionable insights

• Designing and implementing automated procedures

Our program is designed to accelerate your professional growth through hands-on experience, contributing to initiatives that directly impact our Cast, our operations, and our guests. Your work will help drive innovation in how we manage and support our workforce across all of Walt Disney World.

This is a full-time internship based in the Orlando, FL area, scheduled from January 2027 through June OR August 2027. The exact end date will be confirmed at the time of offer.

What You Will Do

• Apply technical skills, statistics and analytics to support the forecasting and planning of Walt Disney World labor in changing business conditions. Types of analyses include forecasting, allocation, benchmarking, what-if scenarios, and impact quantification

• Analyze and model labor-related data using various mathematical and statistical approaches

• Develop analyses and models to assess labor needs and measure the effectiveness of forecasting and planning

Required Qualifications & Skills

These are the minimum qualifications you need to be considered for this position:

• Strong analytical, problem solving, and decision-making skills

• Ability to effectively partner with team members while demonstrating strong communication and time management skills

• Willingness to learn new software applications quickly and effectively.

• Ability to take initiative, independently lead projects, and build strong relationships with a variety of Cast

• Creativity to approach problems in new, innovative ways

• Ability to articulate recommendations to Cast with a wide variety of backgrounds

• Candidates must have a valid U.S. Driver’s license

Preferred Qualifications

• Prior related work experience, including co-op/intern programs with a focus on problem solving

• Proven knowledge and/or experience with Walt Disney Parks and Resort

• Experience with Microsoft Excel, Tableau, SQL, Python, or Dataiku

Education

• Sophomore, Junior or Senior year preferred.

• Major in a four-year Industrial Engineering, Data Science, or related major preferred.

Required Materials:

• Transcript submission is required at time of application. Cumulative GPA of 3.0 or higher is required (please note: no rounding)

Eligibility Requirements & Program Information

Candidates for this opportunity MUST meet all of the below requirements:

• Be enrolled in an accredited college/university pursuing a degree taking at least one class at time of application OR currently participating in a Disney College Program or Disney Internship.

• Current Disney Interns, College, International, or Culinary Program Participants: You may only work for ONE consecutive year (12 months) in any combination of an internship and/or program.

• Be at least 18 years of age

• Possess unrestricted work authorization.

Additional Information

• This is a full-time internship based in the Orlando, FL area, scheduled from January 2027 through June OR August 2027. The exact end date will be confirmed at the time of offer.

• Able to have a consistent, reliable work schedule throughout the internship

• Fully available Monday through Friday for the duration of the internship, 40 hours each week.

• Able to provide own housing for the duration of the internship program in the Orlando, FL area.

• Able to provide reliable transportation to/from work with a personal vehicle, including travel to various locations across the Walt Disney World property throughout the day.

• Be compliant with The Disney Look appearance guidelines.

• Limited housing opportunities may be available for Florida Based Professional Interns through American Campus Communities, for more information click here.

Recommendation – Print This Role Description: We encourage applicants to print a copy of this role description so they can refer to it in the event they are selected for an interview. Note that this role description will not be accessible once the posting is closed.

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