Job Description

At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard – from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.

Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.

The Role
We are seeking a high energy, customer focused individual to join our team as a Vehicle Systems Engineer - Service Subsystem Engineer (SSE) in the ADAS and Chassis space. The SSE is the single point owner for programming and diagnostic needs for given system/feature. Their focus is to develop, validate, and implement common serviceability specifications, and then build both programming and diagnostic data content. The position will include crafting, validating, and releasing various vehicle
electrical subsystem diagnostic data & programming content used in the Techline Connect and vehicle applications.

This position is highly innovative and cross-functional in nature, requiring collaboration with multiple business units, Joint Ventures and business partners. This role also plays a key contribution role in defining the next generation of GM Diagnostic Service applications, tools, and related development processes. Work is performed in a centralized engineering activity where the highest level of creativity and initiative is exercised as well as the highest level of independent judgment. This role will facilitate
the flawless release of content necessary for technicians to program, diagnose, maintain, and repair GM products globally.

What You'll Do
Subsystem and/or Control Module Requirements

• Single point owner of the preparation of service requirements for programming, Diagnostic Trouble Code (DTC) assignments, serial data control functions, and parametric data.
• Verify and/or test the programming and Diagnostic Software service requirements aligned with the product development schedule.
• Identify, address or escalate serviceability issues as appropriate (e.g. Executive Summary, 5-Phase, Problem Resolution Tracking System, Jira, WCAR, etc.).

Diagnostic Software Data & Service Programming System

• Partner with Product Development to streamline Diagnostic Observability and support closed-loop diagnostic troubleshooting with Artificial Intelligence (AI) capabilities.
• Lead the service programming, setup, and learn implementation (e.g. "type 4"s).
• Develop and test diagnostic scan tool and vehicle application software routines.
• Complete development and test work to product development schedules, beginning during development (e.g. Bench, CVF, Pre-Production Vehicle) and culminating through Ship to commerce STC.
• Continuously monitor and resolve issues, opportunities throughout the product lifecycle.
• Partner with Product Development on diagnostic specifications and programming serviceability needs.

Cross Functional Aftersales Team Collaboration

• Provide Service Information Developers (SID) and Vehicle System Engineers (VSE) with subsystem and/or module level diagnostic & programming requirements on time with quality.
• Lead collaboration with Service Information Developers (SID), Vehicle System Engineers (VSE) and Product Development for serviceability comprehension and execution.
• Support manufacturing preproduction and saleable products with diagnostic scan tool and service programming readiness for specific area of responsibility.
• Provide GM Technical Assistance Center (TAC) and Techline Connect Customer Service Center.
• (TCSC) with module/features systems technology support and drive to >95% Service Programming First Time Quality (SFTQ).

Special Tools

• Act as Voice of Service to advocate for implementations that do not require special tools, targets, or fixtures to service.
• Where unavoidable, support development and validation of service special tools and procedures.

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree; Electrical, Software Systems, Computer Science, Computer Engineering, or related field, or equivalent experience.
• Experience working with vehicle electrical architecture standards and vehicle serial data communications/networks.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
• Analytical mindset with the ability to assess risks and develop mitigation strategies.
• Problem solving skills and the ability to think critically in high-pressure situations.
• Proficiency in project management tools and software.
• Ability to adapt to changing priorities and work in a fast-paced environment.
• Strong attention to detail and a commitment to delivering high-quality results.
• This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

What will give you a competitive edge (Preferred Qualifications)

• Strong familiarity with GM VIP/SDV2 electrical architectures.
• Direct experience with ADAS systems.
• Diagnostic strategy and ODX development experience.
• Aftersales Operations and Process knowledge/experience.
• Excellent communication skills, both written and verbal.
• Familiarity with GM’s Service Programming System (SPS), and Global Diagnostics Tool (GDS 2) and their upstream authoring systems.

Relocation: This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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