You will…

• Quickly identify and diagnose issues that arise during vehicle testing and on-road operations.
• Utilize deep technical knowledge of both hardware and software to address failures and anomalies.
• Implement documented temporary fixes or workarounds to keep vehicles operational while permanent solutions are developed.
• Ensure that every applied workaround maintains safety and performance standards.
• Rigorously log, track, and document all vehicle issues using robust diagnostic and issue-tracking systems.
• Provide detailed reports that include reproduction steps, diagnostic data, and recommended actions.
• Collaborate with cross-functional teams—spanning software, hardware, and operations—to conduct thorough root cause analyses on recurring issues.
• Translate technical data and observations into actionable insights for long-term system improvements.
• Recommend and implement process improvements and preventive measures to enhance overall vehicle reliability.
• Participate in both pre-test and post-test evaluations, ensuring vehicles are test-ready and that any issues are promptly addressed.
• Serve as the technical point of contact during vehicle testing
• Identify opportunities to streamline troubleshooting protocols, automate diagnostic routines, and improve data capture methods to boost operational efficiency.
• Experience with continuous improvement (e.g., Lean, Six Sigma) and Root Cause Analysis (RCA) methodologies. Experience with established methodologies (e.g., 5 Whys, Fishbone diagrams, Fault Tree Analysis, or FMEA) to support the responsibility of conducting thorough root cause analyses on recurring issues.
• Functional Safety or Reliability Standards Experience in order to maintain vehicle uptime and safety. Experience maintaining and managing automotive safety standards (e.g., ISO 26262, UL 4600), hardware reliability standards, and/or formal quality management systems would be beneficial.
• Travel required 10%

Qualifications:

• 5+ years of hands-on experience in automotive, robotics, aerospace, or a related industry with a focus on troubleshooting complex vehicle systems.
• Proficient with Linux-based systems and command-line diagnostics.
• Solid understanding of computer networking fundamentals.
• Experienced in CAN bus diagnostics and the use of automotive diagnostic tools.
• Strong data analysis capabilities with familiarity in using spreadsheets or scripting languages
• Excellent written and verbal communication skills, with a proven ability to document technical issues clearly and work collaboratively with multidisciplinary teams.
• Bachelor’s degree in Mechanical, Electrical, or Computer Engineering (or related field) or equivalent hands-on experience.

• Competitive compensation and equity awards.
• Health and wellness benefits encompassing Medical, Dental, and Vision coverage
• Paid parental, medical and family care leave.
• Generous PTO Policy.
• Retirement savings plans including 401(k) or RRSP options.
• Health savings account contribution options.
• Daily drinks, snacks, and catered meals (when in office).
• Regularly scheduled team building activities and social events both on-site, off-site & virtually.
• Additional benefits are offered and tailored to specific country locations.
• As we grow, this list continues to evolve!