Job Overview

As a Tutor Support Intern at iSchool, you will support the Education team in ensuring smooth tutor operations across our B2G and B2B programs. You will work closely with tutors and internal teams to provide daily support, follow up on operational matters, resolve issues, and ensure tutors have the information and assistance they need to deliver successful learning sessions.

This role is suitable for candidates interested in HR, People Operations, Education, Customer Support, or Operations, as it involves extensive communication, coordination, follow-up, and people management.

Key Responsibilities

• Provide daily support to tutors and respond to their operational and session-related inquiries.
• Follow up with tutors regarding attendance, schedules, sessions, and assigned classes.
• Ensure tutors are informed about schedules, updates, announcements, and operational guidelines.
• Coordinate with tutors to ensure they are prepared for their upcoming sessions.
• Monitor tutor attendance, punctuality, and commitment to assigned sessions.
• Receive, track, and follow up on tutor requests, concerns, and issues.
• Coordinate with the Education, Operations, HR, and other relevant teams to resolve tutor-related issues.
• Escalate recurring or critical tutor concerns to the appropriate team.
• Follow up on tutor compliance with iSchool's educational and operational policies.
• Support the onboarding of new tutors by providing required information, guidelines, and operational instructions.
• Maintain accurate records and trackers for tutor attendance, requests, issues, and follow-ups.
• Assist in preparing regular reports related to tutor operations and performance.
• Collect tutor feedback and communicate relevant feedback to the responsible teams.
• Build and maintain professional relationships with tutors.
• Support the Education team with administrative and coordination tasks related to B2G and B2B programs.
• Handle multiple tutor requests and priorities while ensuring timely and accurate follow-up.
• Contribute to improving the overall tutor experience and operational efficiency.

Requirements

• University students or fresh graduates are welcome to apply.

• Bachelor's degree or currently pursuing a degree in Business Administration, Human Resources, Education, Communication, or a related field.

• Previous experience or internship in HR, Recruitment, People Operations, Customer Support, Education, or Operations is a plus.

• Good command of English, both written and spoken.

• Strong communication and interpersonal skills.

• Excellent follow-up and coordination skills.

• Good organizational and time-management skills.

• Strong attention to detail.

• Good problem-solving and conflict-handling skills.

• Ability to communicate professionally with tutors and internal stakeholders.

• Ability to handle multiple tasks and work in a fast-paced environment.

• Good knowledge of Microsoft Office and Google Workspace.

• Proactive attitude with a strong willingness to learn.

• Responsible, organized, and able to work independently when required.

Benefits

• Hands-on experience in Tutor Management and Education Operations.

• Exposure to both B2G and B2B educational programs.

• Practical experience in HR/People Operations, communication, and stakeholder management.

• Experience working closely with tutors and cross-functional teams.

• Development of communication, coordination, follow-up, and problem-solving skills.

• Experience working in a fast-paced EdTech environment.