This is a unique opportunity to shape the future of Global Infrastructure at ING. You will play a leading role in defining strategic direction, driving transformation, and ensuring that Global Infrastructure delivers measurable value to ING through a product-led operating model. Your work will directly influence how infrastructure investments, priorities, and capabilities contribute to ING’s ambition of becoming the best European bank.

The team

This role forms part of the Global Infrastructure management team.  Global Infrastructure is the technology backbone of ING, providing the platforms, networks, cloud services, and core technology foundations that power digital banking across the world. Automation & Orchestration sits at the heart of this landscape, defining how infrastructure is designed, automated, secured, and operated at scale.

Global Infrastructure is accelerating the adoption of standardised global platforms across more than 10 countries. The tribe lead Consumer Adoption will play a critical role in reducing technology fragmentation, increasing platform adoption, and delivering measurable reductions in infrastructure complexity and cost.

You will provide functional leadership to all Country Infrastructure heads and oversee a global team of approximately 30 professionals. In this role, you will partner closely with senior stakeholders across Technology, Architecture, Finance, Risk, Compliance, and country organisations to drive strategic infrastructure outcomes.

Roles & Responsibilities

As tribe lead Consumer Adoption, you will shape how Global Infrastructure solutions are adopted and consumed across ING while leading a critical capability that enables large-scale transformation.

• Leading senior stakeholder engagement and acting as the primary interface between Global Infrastructure and its consumers.

• Driving adoption, onboarding, and transition programmes that accelerate the move to global platforms and services.

• Orchestrating priorities, dependencies, and escalations across countries and technology domains to ensure predictable outcomes.

• Guiding stakeholders towards standardised solutions that strengthen architectural integrity and reduce fragmentation.

• Overseeing service, contract, and lifecycle governance to ensure transparent, compliant, and scalable service consumption.

• Embedding a product-led operating model across infrastructure services, ensuring platforms are managed through clear customer outcomes, adoption measures, value creation and lifecycle accountability.

• Developing a high-performing global team and fostering a culture of collaboration, accountability, and continuous learning.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.  To succeed in this role, you bring:

Leadership Profile

• Strategic thinker with a strong external perspective and a proven ability to turn vision into results.

• Trusted and influential leader who drives alignment across diverse stakeholders, builds strong partnerships, and mobilises people towards common goals

• Developer of talent and builder of strong, inclusive teams that consistently perform and grow. 

• Courageous decision-maker who thrives in complexity and drives progress with clarity and confidence. 

• Accountable leader who combines commercial acumen with a relentless focus on customer, people and business outcomes. 

• Leader who leads with courage, integrity, and accountability, especially during periods of change and complexity. 

• Authentic role model who leads with integrity, self-awareness, and a genuine commitment to learning and continuous improvement

• Creates an environment where people feel engaged, valued and empowered to succeed.

Competencies & Skills:

• Bring deep experience leading large-scale infrastructure, cloud, platform engineering, or technology

• operations organisations in complex international environments.

• Use data and insights to drive decisions, assessing complex information, identifying trends and

• opportunities, and turning analysis into clear actions and measurable outcomes. 

• Lead large-scale technology transformation, managing change effectively while maintaining service

• stability, performance and business continuity. 

• Champion secure and resilient technology environments, ensuring infrastructure solutions meet regulatory, compliance, risk and cyber security requirements. 

• Demonstrate strong commercial and financial acumen, making informed investment decisions, managing budgets effectively and optimising technology spend to maximise value. 

• Drive strategic planning and execution, anticipating future technology needs and building roadmaps that strengthen organisational capability and readiness.

• Adapt quickly to emerging technologies and changing business needs.

• Excellent written and verbal communication skills in English.

Technical skills

Functional emphasis: Adoption leadership, demand shaping, transition governance, country alignment, stakeholder orchestration and service consumption governance.

• Infrastructure service consumption models across IaaS, PaaS, network, data centre, automation and operations.

• Service catalogue and onboarding: service definitions, adoption journeys, criteria and migration runbooks.

• Transition and migration governance: dependencies, risks, cutover planning and legacy-to-global migration.

• Architecture compliance: guiding consumers to approved reference architectures and target-state platforms.

• Demand and capacity alignment: translating country/domain demand into platform roadmaps and investment priorities.

• Lifecycle and contract governance: legacy exits, supplier dependencies and transparent consumption governance.

• Adoption metrics and value tracking: utilisation, cost reduction, complexity reduction and benefits realisation.

• Cross-domain technical fluency to challenge solutions and resolve adoption blockers.

Note: Tribe Lead level technical fluency — intended for direction-setting, architectural challenge, risk governance, investment steering and senior engineering leadership; not a hands-on engineer requirement.

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract

• Pension scheme

• 13th month salary

• 8% Holiday payment

• Hybrid working

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us
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Discover what we do and what we can offer you.

Questions?
Please visit our Frequently Asked Questions section to find some answers on questions you might have.

Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.

This vacancy is part of the Global Infrastructure Organisational change. The related Request for Advice (RfA) submitted to the Works Council Tech on 8 July 2026 is currently under review of which this newly created position is an integral part.