Job Description Summary:

Transportation Coordinators (Dispatchers) are responsible for communicating route information to their drivers and ensuring they have the resources necessary to succeed at their tours of duty.  Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize their schedules. Schedule is working onsite Monday - Friday. Pay is dependent on experience and qualifications.

Responsibility Profile:   

• Schedule and dispatch drivers, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs. 

• Relay information such as work orders or other messages to and from drivers and driving assistants. 

• Use telephones, two-way radios or text messages to contact employees. 

• Help employees be successful in completing their daily tasks.

• Provide open communication with team members for transparency and mutual understanding.

• Provide support to managers, dispatchers, drivers, attendants, and other employees.

• Train employees on new programs as necessary.

• Speak with supervisors or customers to resolve problems, requests for services or equipment. 

• Prepare daily work such as schedules. 

• Prepare work orders for crew or receive work orders from work crews. 

• Facilitate communications within company assigned territories. 

• Keep and organize work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information. 

• Attend meetings, conferences, and company events as necessary.

• Perform other duties as assigned. 

Qualifications:

• One (1) year of transportation experience. 

• High School diploma. 

• Strong organization, leadership, communication, and scheduling skills.

• Ability to resolve issues quickly.

• Proficiency in MS office systems.

• Knowledge of DOT and Safety regulations preferred.