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Job Title

What does a successful Training Advisor do at Fiserv?
You will provide insightful and effective learning experiences for Fiserv’s SMS Partner organizations. You will review and enhance the components of learning programs including facilitation, logistics, content, curriculum, and evaluation. You will partner with internal and external leaders and various stakeholders to ensure programs you manage are aligned to Merchant Solutions’ business objectives.

What you will do:

• Design, develop and facilitate onboarding and continuing education programs for SMS Partner organizations

• Partner with product, process & sales enablement subject matter experts to ensure continuous updates to all content within new partner and continuing education programs

• Develop digital content and assets to enhance learning

• Evaluate program feedback and align results via performance consulting with Sales/Service bank leadership and other stakeholders

• Drive strategic outcomes aligned to key segment initiatives for desired competencies and skills

What you will need to have:

• 4+ years of experience in Learning & Development

• 2+ years of experience in Financial/Merchant Services or industry

• Bachelor’s Degree in relevant field (Business Management, Marketing, HR, Education) or equivalent work experience

What would be great to have:

• Experience with LMS

• Knowledgeable SharePoint administrator

• Formal facilitation certifications by accredited vendors

• Software sales and/or product management experience

• Experience working with the Clover solution

• Experience/knowledge in merchant service sales process, tools, systems & products

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.