MOO is all about making great design available to everyone. We do that by producing premium print and branded merchandise. But it’s as much about how we do it, leading with design, technology and sustainability.
Founded in 2004, we’ve come this far by being obsessed with the happiness of our customers. Along the way, we’ve built an award-winning and much-loved brand, with exceptional customer satisfaction and Trustpilot ratings. Those customers are typically small and medium-sized businesses based in North America, the UK, and Europe – businesses that, like us, value design and see the brand-building power of putting something real in people’s hands.
We’ve received the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Part of Tech Nation’s ‘Future Fifty’, we’ve been profiled in the Financial Times, and ranked in the Guardian’s top 10 UK start-ups.
Today we are over 350 people, headquartered in the UK but with many of our people based in the USA and South Africa.
The Trading & Merchandising team is on a mission to keep our site performing at its best every single day. We are responsible for creating an exceptional onsite customer experience - from SEO optimization and promotional support to managing campaigns and landing pages - and turning those interactions into real results for the business. Working at the intersection of product, brand, and commerce, we ensure our site journeys are seamless, engaging, and consistently drive the growth of moo.com.
We’re looking for a commercially-minded Ecommerce Trading & Merchandising Specialist to join our growing team. This role is the "engine room" of our website - you’ll bridge the gap between strategy and execution, taking ownership of key site builds, trading streams, and optimization projects.
You’ll be a hands-on expert in our CMS, leading the build process, executing site changes, and analyzing performance to recommend the next round of improvements. If you love the intersection of data, design, and user experience, and you’re ready to take more autonomy over our digital storefront, we’d love to meet you.
Responsibilities
Own the Build & Execution: Lead the end-to-end build and deployment of new landing pages, site updates, and promotional flows, ensuring everything is QA’d, pixel-perfect, and live on schedule
CRO & A/B Testing: Support in our continuous testing roadmap. Use data to identify friction points in the user journey and build, launch, and report on A/B tests to drive conversion growth
Operational Optimization: Proactively audit the site for performance issues, broken links, or UX bottlenecks, and drive the resolution of these issues independently
Data-Driven Insights: Go beyond reporting; analyze site performance metrics (conversion, bounce rate, AOV) to provide actionable recommendations for site iterations
Cross-Functional Collaboration: Work closely with Design and Product teams to shape new journeys and brief technical requirements for site improvements
SEO Implementation: Apply SEO best practices to all new builds, ensuring meta-data, header structures, and internal linking support our organic growth strategy.
About You
Experience: You have experience in an ecommerce trading or web operations role, with a strong portfolio of site builds or CRO projects
Technical Proficiency: You are comfortable working in a CMS (e.g., Magnolia or similar) and are confident in delivering high quality builds
Analytical Mindset: You are confident in Google Analytics and other reporting tools. You don’t just look at numbers; you look for the story behind them to make decisions
Proactive Problem Solver: You are the person who spots a problem and fixes it before it impacts revenue. You take pride in your attention to detail
Communication: You’re comfortable communicating with stakeholders across design, dev, and marketing to keep projects moving
Tools: Familiarity with wireframing tools (e.g. Figma) and project management software (e.g. Jira) is a major plus
Nice to Haves
Experience working within a CMS (Content Management System)
What’s it like to work at MOO?
MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance.
That’s why we offer 19 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, and paid parental leave. We’ll offer you private healthcare and life insurance. We also offer flexible work schedules with hybrid and remote working for certain roles.
Diversity Statement
We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.
As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.
